REPORTS TO (ROLE & NAME) : Assistant Manager Cash Application
LOCATION : Chennai
The main purpose of the role/Position Summary :
Perform day-to-day cash application department activities - cash posting, offset, write-offs per policy, customer refunds, month-end activities, reduction of unapplied/unidentified cash and query handling from both internal and external customers. Create backup and be backup for the entire team to improve support and customer satisfaction.
Job Responsibilities :
Responsible for running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits
Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer
Responsible for reconciling general ledger accounts pertaining to cash application
Responsible for researching where cash received from customers is to be applied
Performing daily offsets, write-offs, refunds and reversal as per policy and procedure
Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis
Responsible for processing credit card transactions/payments