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128 Trimble Applanix Jobs
Associate TechOps Engineer
Trimble Applanix
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- Assist customers with Construction ERP s software client/server environment.
- Assist customers with Construction ERP s software administration and services.
- Assist customers with Construction ERP s software upgrades, migration, and Installations
- Effectively document issues/feedback from customers for use by Development in research and resolution of defects.
- Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
- Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.
- Support after-hours and on-call duties as business required.
Skill Sets:
- Fair understanding of SQL Server Database and relational database concepts.
- Fair understanding of cloud-based environments such as AWS, Azure, or IaaS-based providers.
- Demonstrated knowledge of basic networking concepts and terminology.
- Working knowledge of basic standard software such as MS Office suites, Adobe suites, multiple Windows OS platforms
- Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management.
- Bachelor s degree, preferably major in computer science or relevant experience.
Competence:
- Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
- Demonstrated ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify ones.
- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.
- Well-organized, self-directed team player. Remains open to others ideas, and exhibits a willingness to try new things.
- Demonstrates excellent written and verbal communication skills, active listening, transmits information accurately and understandably.
- Consistently seeks feedback effectively presents and explains information to various group sizes and levels of knowledge.
- Exhibits professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors, and others.
- Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
- Consistently at work and on time follows instructions, responds to management direction, and solicits feedback to improve performance.
- Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert on current product knowledge both from an internal and from a user perspective.
Employment Type: Full Time, Permanent
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