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228 Trigent Software Jobs

Service Desk Analyst _ US (Experienced Candidates)

1-3 years

₹ 3 - 4.75L/yr

Delhi/Ncr

10 vacancies

Service Desk Analyst _ US (Experienced Candidates)

Trigent Software

posted 1d ago

Job Role Insights

Flexible timing

Job Description

Location: Delhi
Company: Trigent Software

🌟 Advance Your Career as a Service Desk Analyst! 🌟

Trigent Solutions is seeking experienced professionals to join our client's US Service Desk team in Delhi. If you have a background in customer support, IT service management, or technical support and are ready to elevate your career, we want to hear from you!


Role Overview:
As a Service Desk Analyst, you will be responsible for providing exceptional support to US clients by resolving technical issues, ensuring smooth IT operations, and providing top-tier service in a fast-paced environment. This is an ideal opportunity for experienced professionals looking to advance their careers in IT service management.


Key Responsibilities:
🔹 Provide 1st/2nd line technical support via phone, email, or chat to US clients
🔹 Troubleshoot, diagnose, and resolve a variety of IT issues, including DNS, WINS, DHCP, software, hardware, and network problems
🔹 Log, track, and escalate incidents to appropriate teams when necessary
🔹 Ensure SLA adherence and provide timely resolution for all service requests
🔹 Maintain and update knowledge base articles to enhance service delivery
🔹 Collaborate with cross-functional teams to improve service processes
🔹 Deliver exceptional customer service with a focus on client satisfaction


What Were Looking For:
✔️ Experienced candidates with 1-3 years in IT support, service desk, or technical support roles
✔️ Strong technical troubleshooting skills (including DNS, WINS, DHCP, hardware, software, and network issues)
✔️ Excellent communication skills (verbal and written) in English
✔️ Ability to handle US-based clients with professionalism and efficiency
✔️ Familiarity with ITIL processes and best practices
✔️ Problem-solving mindset and ability to work in a high-pressure environment
✔️ Ability to work in US shifts (night shifts may apply) 🌙


Why You Should Join Us:
🚀 Career Growth: Opportunities for professional development and internal growth in IT service management
🌍 Global Exposure: Work with US-based clients and teams
💡 Continuous Learning: Enhance your technical and soft skills with ongoing training
💰 Competitive Compensation: Attractive salary and performance-based incentives
🚗Work from Home
🎉 Great Work Environment: Collaborative, supportive, and inclusive culture


How to Apply:
If youre ready to advance your career in IT support and make an impact, apply now by sending your resume to subhijeet_g@trigent.com. We look forward to hearing from you!


Join Trigent and take your career to the next level as a Service Desk Analyst! 🎯




Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Desk Analyst roles with real interview advice

Top Trigent Software Service Desk Analyst Interview Questions

Q1. What is lazy loading and write syntax for routing path
Q3. How to share data from one component to other components
View all 28 questions

What people at Trigent Software are saying

Service Desk Analyst salary at Trigent Software

reported by 5 employees with 1-4 years exp.
₹3.4 L/yr - ₹4 L/yr
19% less than the average Service Desk Analyst Salary in India
View more details

What Trigent Software employees are saying about work life

based on 508 employees
66%
83%
65%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Trigent Software Benefits

Work From Home
Health Insurance
Free Transport
Cafeteria
Job Training
Soft Skill Training +6 more
View more benefits

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Trigent Software New Delhi Office Location

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New Delhi Office
Trigent Infotech Pvt. Ltd., 107, Narayan Nagar, Laxmi Nagar New Delhi
Delhi 110092

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