Service Desk Analyst _ US (Experienced Candidates)

Location: Delhi
Company: Trigent Software

🌟 Advance Your Career as a Service Desk Analyst! 🌟

Trigent Solutions is seeking experienced professionals to join our client's US Service Desk team in Delhi. If you have a background in customer support, IT service management, or technical support and are ready to elevate your career, we want to hear from you!

Role Overview:
As a Service Desk Analyst, you will be responsible for providing exceptional support to US clients by resolving technical issues, ensuring smooth IT operations, and providing top-tier service in a fast-paced environment. This is an ideal opportunity for experienced professionals looking to advance their careers in IT service management.

Key Responsibilities:
🔹 Provide 1st/2nd line technical support via phone, email, or chat to US clients
🔹 Troubleshoot, diagnose, and resolve a variety of IT issues, including DNS, WINS, DHCP, software, hardware, and network problems
🔹 Log, track, and escalate incidents to appropriate teams when necessary
🔹 Ensure SLA adherence and provide timely resolution for all service requests
🔹 Maintain and update knowledge base articles to enhance service delivery
🔹 Collaborate with cross-functional teams to improve service processes
🔹 Deliver exceptional customer service with a focus on client satisfaction

What Were Looking For:
✔️ Experienced candidates with 1-3 years in IT support, service desk, or technical support roles
✔️ Strong technical troubleshooting skills (including DNS, WINS, DHCP, hardware, software, and network issues)
✔️ Excellent communication skills (verbal and written) in English
✔️ Ability to handle US-based clients with professionalism and efficiency
✔️ Familiarity with ITIL processes and best practices
✔️ Problem-solving mindset and ability to work in a high-pressure environment
✔️ Ability to work in US shifts (night shifts may apply) 🌙

Why You Should Join Us:
🚀 Career Growth: Opportunities for professional development and internal growth in IT service management
🌍 Global Exposure: Work with US-based clients and teams
💡 Continuous Learning: Enhance your technical and soft skills with ongoing training
💰 Competitive Compensation: Attractive salary and performance-based incentives
🚗Work from Home
🎉 Great Work Environment: Collaborative, supportive, and inclusive culture

How to Apply:
If youre ready to advance your career in IT support and make an impact, apply now by sending your resume to subhijeet_g@trigent.com. We look forward to hearing from you!

Join Trigent and take your career to the next level as a Service Desk Analyst! 🎯