Learning And Development Specialist

Role & responsibilities

Primary:

• Perform Scheduling of Internal and External courses from demand schedules, based

on planned volumes and locations and using specified resources.

• Perform daily scheduling tasks in multiple Learning Management Systems (LMS)

systems, taking into consideration the different national holidays by country and

location.

• Use Learning Management Systems (e.g. Client LMS, Sum Total LMS) to

input class details for course schedules.

• Complete system screens to accurately enter data to Client Systems / LMS.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class

schedules.

• Allocate rooms, visual aids, instructor to courses based on defined business rules.
• Solve basic resource conflicts by selecting viable alternatives from a defined list.
• Escalate potential issues to Delivery Services Management, Capability Management

and / or Scheduling Team Lead.

• Assign Instructor resources based on guidance documents showing the required

parameters to be used.

• Work with team lead and the QA role to ensure that the best-fit resources are

assigned. This may include reworking the schedule following reassignment of internal

instructors to meet utilization guidelines or from classes that get cancelled.

• Respond to incoming mail in the Scheduling mailbox and respond within the

timeframes stated in agreement and processes.

• Update session information accurately and on time.
• Ensure Cancellation policies are being followed.
• Perform basic financial calculations to establish whether class enrolment generates

required revenue and margin.

Secondary

• Assist in maintenance of resource databases and /or scheduling tools, advising when

known discrepancies are found.

• Assist in Process Improvement initiatives.
• Communicate LMS issues or potential enhancements to Delivery Management and

Scheduling Team Lead.

Preferred candidate profile

Notice: Immediate Joiner or 15 days ( serving notice)

Location: Mumbai - Navi Mumbai - Thane

Knowledge / Skills Requirements:

• Good organizational, prioritisation and multi-tasking skills.

• Strong analytical and problem solving skills.

• Multi-cultural awareness.

• Passion for customer service.

• Team player.

• Attention to detail.

• Focus on high data accuracy.

• Quality driven in communications and all system transactions.

• Ability to deal with customer complaints in a professional and friendly manner and
escalate where appropriate

Perks and benefits

Rotational shifts

2 way cab