Technical Support - International Process - US Shift

Greetings from Trigent Software!!

Hiring Experienced for Technical Support

**Only candidates who has completed BCA, B.E, B.Tech can apply**

Role: Desktop Support Engineer

Mode of Work: Work from Office

Location: Hyderabad

Working Days: 5 days

Shift: UK/US Rotational shift

Qualification: Graduation

Salary: Upto 3.5 LPA

Responsibility:

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent customer service.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Customer Service Operations.

- Good To Have Skills: Experience with Desktop Transformation.

- Strong understanding of customer service principles and best practices.

- Excellent communication and interpersonal skills to effectively interact with clients.

- Ability to analyze and interpret technical information to provide appropriate solutions.

- Attention to detail and strong problem-solving skills.

- Ability to work in a fast-paced environment and handle multiple priorities.

- Knowledge of ticketing systems and customer support tools.

Preferred Candidates Profiles:

* Candidate should be comfortable with the US Shift

* Candidate should have a good knowledge of troubleshooting and networking

Perks and Benefits:

* 2- way Cab will be provided

* Food facility

Interested candidates can contact to HR Reena @8072181834 or can share their resumes to reena_s@trigent.com

Regards,

HR Reena

Trigent Software

8072181834

reena_s@trigent.com