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228 Trigent Software Jobs

Adobe Experience Manager_Technical Support Engineer

3-7 years

₹ 9 - 12L/yr

Noida

1 vacancy

Adobe Experience Manager_Technical Support Engineer

Trigent Software

posted 2d ago

Job Role Insights

Flexible timing

Job Description


Technical Support Consultant - AEM


Opportunity: Join a team of technical experts supporting strategic customers with premium support services. This role involves handling technical issues, troubleshooting, and ensuring customer success. You will manage high-priority issues, engage with customers, and collaborate with extended teams (Support, TAMs, Engineering) to resolve complex tickets. Occasionally, you may need to go onsite to expedite issue resolution or improve customer experience.


Key Responsibilities:

  • Act as the first point of contact for technical issues, representing customer needs to internal teams.
  • Provide timely resolutions to customer inquiries, ensuring alignment with their business priorities.
  • Collaborate with cross-functional teams to build trust and enhance customer relationships.
  • Log and track all customer interactions, ensuring thorough documentation for regular reviews.

Required Skills & Experience:

  • Strong expertise in Java, JavaScript, JEE application servers, databases, LDAP, and HTML5, XHTML, CSS, XML.
  • Proven technical support experience with performance tuning, debugging, API-level troubleshooting, and knowledge of client/server operations.
  • Bachelors Degree or equivalent experience.
  • We are looking for 3+years of experience in AEM Development(Java) who are willing to explore support role for the project.


Interested ??? Take up the assessment before applying for this role.

Test Link: https://coderbyte.com/sl-candidate?promo=trigentsoftwarepvtltd-orrbv:technical-assessment-mfa28gow2o&invb=userbce8pykl and call Hafsaa - 9880277438 for the further process.


This role aims to ensure the success of strategic customers, providing outstanding technical support and building lasting relationships.


All the best!




Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Support Engineer roles with real interview advice

Top Trigent Software Technical Support Engineer Interview Questions

Q1. What is lazy loading and write syntax for routing path
Q3. How to share data from one component to other components
View all 28 questions

What people at Trigent Software are saying

2.0
 Rating based on 1 Technical Support Engineer review

Likes

Trigent is not at all concerned about its employees. I was working as a contractor in Accenture and complaint about my supervisor ( Accenture) to Kishore as my supervisor, Bhupesh and Manager, Pradeep, used to torture me. Kishore did not guide me to get over this terrible situation saying that neither Kishore nor Trigent can help me in this. Therefore, I had a very bad experience

Dislikes

Trigent is not helpful and is not concerned about its employees

  • Skill development - Poor
  • +5 more
Read 1 Technical Support Engineer review

Technical Support Engineer salary at Trigent Software

reported by 21 employees
₹2.2 L/yr - ₹7 L/yr
At par with the average Technical Support Engineer Salary in India
View more details

What Trigent Software employees are saying about work life

based on 508 employees
66%
83%
65%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Trigent Software Benefits

Work From Home
Health Insurance
Free Transport
Cafeteria
Job Training
Soft Skill Training +6 more
View more benefits

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Trigent Software Noida Office Location

View all
Noida Office
Trigent Infotech Pvt. Ltd., F-58, Sector 11 Noida
Uttar Pradesh 201301

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