Adobe Experience Manager_Technical Support Engineer

Technical Support Consultant - AEM

Opportunity: Join a team of technical experts supporting strategic customers with premium support services. This role involves handling technical issues, troubleshooting, and ensuring customer success. You will manage high-priority issues, engage with customers, and collaborate with extended teams (Support, TAMs, Engineering) to resolve complex tickets. Occasionally, you may need to go onsite to expedite issue resolution or improve customer experience.

Key Responsibilities:

• Act as the first point of contact for technical issues, representing customer needs to internal teams.
• Provide timely resolutions to customer inquiries, ensuring alignment with their business priorities.
• Collaborate with cross-functional teams to build trust and enhance customer relationships.
• Log and track all customer interactions, ensuring thorough documentation for regular reviews.

Required Skills & Experience:

• Strong expertise in Java, JavaScript, JEE application servers, databases, LDAP, and HTML5, XHTML, CSS, XML.
• Proven technical support experience with performance tuning, debugging, API-level troubleshooting, and knowledge of client/server operations.
• Bachelors Degree or equivalent experience.
• We are looking for 3+years of experience in AEM Development(Java) who are willing to explore support role for the project.

Interested ??? Take up the assessment before applying for this role.

Test Link: https://coderbyte.com/sl-candidate?promo=trigentsoftwarepvtltd-orrbv:technical-assessment-mfa28gow2o&invb=userbce8pykl and call Hafsaa - 9880277438 for the further process.

This role aims to ensure the success of strategic customers, providing outstanding technical support and building lasting relationships.

All the best!