Trendlyne - Customer Success Specialist (2-10 yrs)

Customer Success Specialist (Financial Markets)





Who are we?

- Trendlyne is a Series-A funded, profitable products startup in the financial markets space. We have cutting-edge analytics products built for companies and customers in stock markets and mutual funds.

- Our founders are IIT + IIM graduates, with strong tech, analytics, and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do?

- We build powerful analytics in the stock market space that are best in class. Organic growth in B2B and B2C products have already made the company profitable. We deliver 800 million+ APIs every month to B2B customers, and have a B2C website and app.

- Visit us at trendlyne.com or look for the Trendlyne mobile app on the Google Play Store: https://play.google.com/store/apps/details?id=com.trendlyne.markets

- We have a culture where you feel like you are building something awesome, and your

work makes a difference. Full-time employees have paid leave, parental leave, medical

insurance, and employee stock options. We invest in your learning and check in on you

regularly to help you meet your career goals.

Responsibilities:

- Respond to customer queries and customers over email and via our support platform

- Build an understanding of client process and policies

- You should be able to think on your feet, respond clearly using templates and follow due process. You will escalate customer issues as needed to your team manager

- Haveastrong work ethic, with the ability to work well both independently and within the context of the larger team environment.

Minimum Qualifications (Must have):

- B.Comgraduate with previous experience (must) in Customer Service and email support in the financial markets space

- Knowledge and experience working in finance, stock markets, balance sheets, P&L

- Excellent English communication skills and excellent written communication skills

- Proven ability to provide great customer experience

- Experience working on a computer, familiarity with email, Microsoft word and excel