Back Office Operations - Rep II

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What Well Bring:

Will be working in consumer dispute Email operations process
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Ensure all emails are responded to correctly and completely within the prescribed SLA
Must be able to draft responses independently as template responses are to be used selectively
Identify escalate probable escalations or sensitive issues for faster resolution
Working on multiple applications and preparing credit report post analyzing complaints
Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
Willing to work in Permanent Work from Office as per Business Requirement
Should be flexible to make Out calling to members/Consumer on need basis.
Need to maintain Quality and Accuracy scores as per the business requirements.

What Youll Bring:

• Minimum Graduate degree in any stream
• Must have minimum 3-6 years of experience in Banking operations or BPO or the BFSI industry.
• Excellent communication skills (English) both verbal and written
• Good command over spoken Hindi should be able read and comprehend consumer complaints in Hindi.
• Able to work in fast-paced energy, flexible and should be able to handle workload
• Should have handled escalation/complaint desk related to banking or insurance products
• Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
• Experience in Credit Bureaus would be preferred
• Strong Team player
• Good knowledge of MS - office

Impact Youll Make:

• Should be comfortable to work under Access Restricted Area which is implemented across India GCC.

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep II, Business Operations