Executive Operations

Job Description:

• Proactively manage the daily freight forwarding activities of the company to include all sea, air, road operations, import/export processes, and warehousing.
• Handling operations, daily follow-up with carriers/agents for shipments arrival date.
• Follow up on shipping instructions and coordinate shipments with customers.
• Prepare shipping instructions and coordinate shipments with shipping lines. Send an arrival notice to customers.
• Follow up with clients and be responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs.
• Dealing with shippers/consignees requirements and truckers and customs clearance brokers
• Dealing with agents worldwide. Explore new fields of business.
• Handling invoices with clients and accounting department and Maintaining good relations with shipping lines
• Develops people to their highest potential through necessary training and performance management.
• Responsible for ensuring cross-training for all positions is complete and documented.
• Maintaining customers focus on all times and answering customer inquiries using the standards guidelines •
• Taking ownership of complaint and queries and proactively following through to resolution and performing various customer service activities, including upselling.