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4 Training Consultant Jobs

Trainee Consultant

4-9 years

Hyderabad / Secunderabad

1 vacancy

Trainee Consultant

Data Intensity

posted 1d ago

Job Role Insights

Flexible timing

Job Description

  • Monitor and acknowledge alerts or incidents within specified SLA parameters.
  • Conduct health checks and oversee performance of infrastructure components and applications.
  • Coordinate with third-party vendors as needed to resolve issues related to supplier services.
  • Initiate technical bridge during declaration of Major Incidents.
  • Contact Incident commander/supervisor/on-call manager when required.
  • Collaborate with other technical teams to address supplier service issues.
  • Verify issue resolution with end users and keep stakeholders informed via technical bridge.
  • Maintain real-time updates on incidents based on discovery or end user feedback.
  • Engage technical manager and teams for updates during major incidents via bridge call and update playbook accordingly.
  • Monitor Incident volume, resolution progress, pending Incidents, complaints, and escalations.
  • Ensure active management of P1/P2 incidents involving vendors for prompt resolution.
  • Coordinate outage notifications during major outages and follow up for status updates regularly.
  • Review management reports periodically to identify areas for improvement.
  • Generate reports on ITSM tool regarding weekly incident trends and share with relevant stakeholders.
  • Proactively manage problems.
  • Validate accuracy of incident/service requests submitted by Service Desk regarding categorization, prioritization, and configuration item accuracy.
  • Available for shift work, hand-over to global teams, and on-call support during off-business hours.
Skills required:
  • Fundamental comprehension of IT infrastructure landscape.
  • Basic familiarity with operating systems.
  • Exposure to ITIL (Information Technology Infrastructure Library).
  • Basic understanding of databases.
  • Understanding of scripting languages like Python, Bash, or PowerShell for automation tasks.
  • Knowledge of IT service management tools for incident tracking and reporting
  • Ability to interpret technical documentation and manuals
  • Basic knowledge of IT security best practices and principle
  • Familiarity with basic IT protocols and standards (eg, HTTP, FTP, SSL/TLS).
  • Ability to navigate and use common operating system utilities and commands (eg, command line interface).
Qualification:
  • Graduation in either B.Tech, B.E, MCA, BCA, M.Sc-Computers or B.Sc- Computers.
  • Excellent communication skills (written and verbal).

Employment Type: Full Time, Permanent

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Data Intensity Interview Questions & Tips

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What Training Consultant at Data Intensity are saying

Training Consultant salary at Data Intensity

reported by 7 employees
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₹3.5 L/yr - ₹4.2 L/yr
30% less than the average Training Consultant Salary in India
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What Data Intensity employees are saying about work life

based on 56 employees
66%
51%
94%
67%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Data Intensity Benefits

Work From Home
Free Food
Cafeteria
Free Transport
Health Insurance
Team Outings +6 more
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Data Intensity Hyderabad / Secunderabad Office Location

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Hyderabad, Telangana Office
Building # 3B, 5th Floor, Smartworks, Raheja Mindspace, HUDA Techno Enclave, HITEC City, Hyderabad, Telangana 500081, IN Hyderabad, Telangana
500081

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