Marketing Executive

Trade Zap International is seeking a dynamic Marketing Executive/Manager with strong Customer Success skills to manage and enhance the social media presence of our flagship products, MyIndustry Hub and Youth Hub. The ideal candidate will develop and execute marketing strategies to increase brand awareness, engage with our user community, and drive customer satisfaction across Asia and the Pacific.

Key Responsibilities:

• Manage and monitor social media channels (Facebook, Twitter, LinkedIn, Instagram) for MyIndustry Hub and Youth Hub.
• Develop and implement social media strategies to increase engagement and followers.
• Create, curate, and manage all published content (images, videos, written content).
• Plan and execute email marketing campaigns to nurture leads and retain customers.
• Analyze social media and email marketing metrics to refine strategies and improve performance.
• Collaborate with cross-functional teams to align marketing efforts with product goals.
• Handle customer inquiries and feedback promptly and professionally on social media platforms, including our own.
• Build and maintain relationships with industry influencers and partners.
• Stay updated with the latest marketing trends, tools, and technologies.
• Conduct market research to identify new opportunities and customer preferences.
• Provide exceptional customer support to ensure high customer satisfaction and retention.

Preferred candidate profile

• Experience: 2 to 5 years in marketing roles, preferably within the tech or education sectors.
• Education: Bachelor's degree in Marketing, Communications, Business, or a related field.

Key Skills:

• Proficiency in managing social media platforms and tools.
• Experience with content creation and content marketing.
• Strong understanding of email marketing platforms (e.g., MailChimp, SendinBlue).
• Excellent written and verbal communication skills.
• Analytical skills with the ability to interpret data and make data-driven decisions.
• Customer service orientation with a focus on customer success.
• Knowledge of SEO, SEM, and digital marketing best practices.
• Familiarity with marketing automation tools.
• Creative thinking and problem-solving abilities.
• Ability to work independently and collaboratively within a team.

Attributes:

• Creative, innovative, and always eager to learn.
• Self-motivated with a results-driven approach.
• Attention to detail
• Passionate about education technology and making a positive impact.

Why work for Trade Zap ?

We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment throughout our workplace.

• Great company culture, collaborative, and supportive team
• A multicultural and inclusive team environment
• Competitive compensation package
• Flexibility to work from home
• Being a part of a fast-growing global company
• An opportunity to supercharge your career
• Your birthday off! Because no one should have to work on their birthday
• Performance bonuses
• Training Opportunities

About Trade Zap:

We are an award-winning company serving the EdTech industry. With customers in multiple countries, we are relied on by over 20,000 users every day. Our notable clients include Microsoft, Ed Tech companies, and governments.

We are currently expanding across Australia, New Zealand, Asia and are looking for creative, marketers that care about making an impact around the word and Asia and are looking for creative marketers who care about making an impact around the world self-driven individuals to join our diverse team.

Thank you

We appreciate you taking the time to apply for this position and we will strive our best to get back to all candidates on your application.