Tele Sales Executive

Role & responsibilities

1. Provide exceptional customer service via phone, email, chat.
2. Address client inquiries regarding account setup, trading platforms, investment products, and general market information.
3. Assist clients with technical issues, troubleshooting trading platforms, and guiding them through the trading process.
4. Resolve customer complaints and concerns promptly and professionally, ensuring complete satisfaction.
5. Collaborate with internal teams to escalate and resolve complex client issues effectively.
6. Maintain accurate records of client interactions, transactions, and inquiries in the CRM system.
7. Stay updated on industry regulations, market developments, and company policies to provide accurate information to clients.

Preferred candidate profile

1. Bachelor's degree
2. Previous experience in customer service or client-facing roles, preferably in the financial services industry.
3. Strong communication skills with fluency in English and Hindi; additional regional language proficiency..
4. Excellent problem-solving abilities and attention to detail.
5. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
6. Knowledge of stock market operations, trading platforms, and investment products preferred.
7. Proactive attitude with a commitment to delivering outstanding customer experiences.

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