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1 Ton Technology Services Job
Database Developer
Ton Technology Services
posted 5mon ago
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Job Description
To ensure efficiency and KPI delivery in terms of {Day-to-reporting, Managing Client calls}.
Position Open - 2
Primary Functions:
- Provide support and maintenance to existing management information systems (MIS).
- Generate and distribute management reports in accurate and timely manner.
- Develops MIS documentation to allow for smooth operations and easy system maintenance.
- Provide recommendations to update current MIS to improve reporting efficiency and consistency.
- Perform data analysis for generating reports on periodic basis.
- Develop MIS system for customer management and internal communication.
- Provide strong reporting and analytical information support to management team.
- Generate both periodic and ad hoc reports as needed.
- Understand customer problems and provide appropriate technical solutions.
- Analyse business information to identify process improvements for increasing business efficiency and effectiveness.
- Participate in cross-functional meetings to resolve recurring customer
Minimum skills & knowledge:
- Fluent in Spoken and Written English and Hindi
- Keyboard skills
- Customer service skills
- Program-specific software / Hardware usage
- Willingness to work in rotational shifts, including Sundays & Public Holidays with one weekly off.
- Good understanding of the latest tech (Birst, SFDC, Obiee, Power BI & Tableau)
Desired skills & knowledge:
- Good Written/Spoken communication skills
- 2 Regional Languages
Software skills & knowledge:
- MS-Excel (Advance Excel)
- PowerPoint Presentation
Educational Qualification Required:
- Any Degree, Diploma and above is preferred.
- Minimum 12 th
Work Experience:
- Ideal to have 6 months of work experience (Contact Centre experience is preferred)
Abilities:
- Highly motivated, Willingness to take Responsibility, High Efficiency, Strong Interpersonal and Communication Skills, and High Executive Skills.
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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