Store Manager

Location - Bangalore, Mumbai, Lucknow & Chennai

Role & responsibilities :

• Manage all facets of store operations covering engagement with production teams, logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit.
• Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style.
• Ensure all company policies and procedures are implemented and administered in store for the entire team.
• Team resource power planning: Weekly roster and managing leave requests from team members.
• Innovating and suggesting best practices and documenting the same for managements consideration.
• Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers.
• Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment.
• Provide customer care to customers by email and phone as and when required.
• Liaise with our in-store master tailors to take measurements and fix individual customer issues.
• Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.
• Visual merchandising and store display.
• Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.

Preferred candidate profile :

• 5 - 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus.
• Bachelors degree with Exceptional communication skills, both written and verbal.
• Proficient in MS Office Excel, Word and email.
• Customer service oriented with a natural desire to care for the needs of others.
• Deep desire to put drive & effort into your work.
• Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics