Senior Lending Operations QA Analyst

We are seeking an Sr

Lending Operations QA analyst as part of the Lending team in Toast

You will work with other data analysts, operations managers, operational risk leads and other leaders to help define, implement and maintain robust processes and quality assurance practices across the lending products at Toast

Understanding of operational quality assurance concepts and practices, critical thinking, and a process centric and data driven mindset is key to success in this role

About the roll*

As Toast is expanding its Lending business, there are various new products and financial services on the horizon for the organization to support our community

The responsibilities for this role include:

Operate as a first line of defense on all operational aspects of the business

Collaborate with cross-functional teams to analyze lending processes and identify opportunities for streamlining and efficiency improvements

Develop and implement quality assurance strategies, methodologies, and best practices to optimize lending operations

Provide recommendations for process enhancements and workflow automation to minimize errors and increase productivity

Maintain effective communication with operational teams, compliance, and management on findings and implementing corrective actions

Conduct thorough reviews of loan documentation, applications, and processes to ensure accuracy and compliance with internal policies and regulatory requirements

Perform audits on loan files to verify data integrity, completeness, and consistency

Identify discrepancies, errors, and deficiencies in lending operations and recommend corrective actions

Implement industry best practices in process design, monitoring and reporting

Do you have the right ingredients?

6-8 years of experience in a data and/or process centric role preferably in a financial product like lending

Bachelor's degree in Finance, Business Administration, or a related field

Comfortable working in SQL/Snowflake/Excel/G-Suite

Passionate about building robust and scalable processes and automation

Strong understanding of lending processes, loan documentation, and regulatory requirements

Excellent analytical skills with the ability to identify patterns, trends, and discrepancies

Detail-oriented mindset with a focus on accuracy and precision

Effective communication skills, both verbal and written, with the ability to articulate complex concepts

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast our employees are our secret ingredient

When they are powered to succeed, Toast succeeds

The restaurant industry is one of the most diverse industries

We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry