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3 TNS Holdings Jobs
Analyst - Client Solutions (Shenzen)
TNS Holdings
posted 13d ago
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Key skills for the job
Job Description
We seek individuals who are self motivated; and have strong research capability, excellent client-facing skills, with a hacker mentality to get things done. We value commitment to client service, a curious mind, strong work ethic, a deep understanding of how businesses operate, and an all-round emphasis on excellence and quality.
What You will Do
- Project delivery: Based on the target topic or industry that our clients are evaluating, perform high quality research to understand the client s needs and vet relevance and qualifications of experts recommended by our expert recommendation system or external databases
- Expert recruitment: Independently identify industry professionals and experts of relevance to client requests/projects, pitch Lynk value proposition to engage with these experts who are often mid-senior level executives at top-tier firms, conduct informed conversations to assess their expertise and fit for given projects and convince them to join the Lynk network
- Expert relationship management: Manage relationship with experts, including communication on their payment cycles, and assisting them with any queries
- Client Servicing: Build & strengthen user relationships by providing high quality delivery and proactive updates on their projects, obtaining timely feedback and ensuring high engagement through regular touchpoints
What You will Achieve
- Directly drive revenue by matching the most relevant experts to client s projects, within their timelines
- Grow and retain the user base through excellent client servicing
What this role involves
- This is a high visibility and high stakes client facing role
- You will be an Individual contributor
- This is a target-based role, measured on a monthly basis
What we are Looking for
- Bachelor s/ Masters degree with a strong academic track record
- 0-2 years of relevant work experience leading teams in expert network, client servicing, project management, recruitment, customer service, or sales development roles with past experience in managing revenue based quotas/targets.
- Self-motivated with a strong work ethic
- Excellent at cold-calling mid-to-senior level professionals
- Ability to thrive in ambiguity, and adapt to changes with a tendency towards hustle to get things done
- Passion for client servicing
- Flexible and excited about working in a fast paced, results-oriented environment
- Strong people management skills
- Excellent communicator with a strong command of Chinese.
- Experience working in the Expert Network/ Consulting/ Market Research/Recruiting industry is preferred
What We Commit To You
- Competitive remuneration package, including attractive performance-based incentives. Team members exceeding their target can earn a high proportion of their monthly base salary in commissions, measured and paid quarterly
- Fast career progression with our merit based promotion policy
- An environment that respects diversity and inclusion
- Comprehensive medical insurance coverage
Employment Type: Full Time, Permanent
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