Servicenow Developer

We are seeking a highly skilled ServiceNow Specialist with a strong focus on IT Operations

Management (ITOM), IT Service Management (ITSM), and some User Experience (UX)

experience. The ideal candidate will possess a deep understanding of ServiceNow platform

capabilities and demonstrate proficiency in designing, implementing, and optimizing solutions

that improve operational efficiency, service management, and user experience. You will

collaborate with cross-functional teams to ensure the ServiceNow platform delivers maximum

value to the organization.

Key Responsibilities:

• Assist internal staff in configuring, creating, routing and notification of alerts from

external systems that assign appropriate Cis to ensure incidents have all pertinent

information.

• Optimize and maintain ServiceNow workflows and automation within ITOM modules

such as Discovery, Event Management, and Configuration Management (CMDB).

• Oversee ITSM processes including Incident, Problem, Change, and Request

Management to enhance service delivery.

• Collaborate with internal staff to ensure ServiceNow interfaces are user-friendly, intuitive,

and meet the needs of various stakeholders.

• Work with infrastructure, operations, and service management teams to identify gaps,

enhance automation, and streamline processes across the ITOM and ITSM landscapes.

• Manage integrations between ServiceNow and third-party systems, ensuring data

accuracy and seamless functionality.

• Stay updated on ServiceNow platform updates, new releases, and industry best

practices to drive continuous improvement.

• Provide expert advice and mentorship to junior team members and other stakeholders

on ServiceNow best practices and capabilities.

• Prepare and present detailed reports, analytics, and performance metrics related to

ITOM and ITSM solutions.

Required Qualifications:

• Proven experience (10+ years) working with ServiceNow, specifically in ITOM and ITSM

modules.

• Strong expertise in ITOM processes such as Discovery, Service Mapping, Event

Management, and CMDB design and maintenance.

• Solid understanding of ITSM processes, including Incident, Problem, Change, Request,

and Knowledge Management.

• Experience with UX design principles as applied to ServiceNow interface design and

customization.

• Proven track record of leading ServiceNow implementations, configurations, and

optimizations.

• Strong scripting experience using JavaScript, HTML/CSS, and Glide API.

• Experience integrating ServiceNow with third-party systems using REST/SOAP APIs.

• Excellent problem-solving skills and the ability to communicate complex technical

concepts to non-technical stakeholders.

• ServiceNow certifications in ITOM, ITSM, and/or User Interface (UI) design are highly

desirable.

Preferred Qualifications:

• Experience with other ServiceNow modules (e.g., SecOps, HR Service Delivery).

• Knowledge of Agile and DevOps methodologies.

• Familiarity with cloud infrastructure (e.g., AWS, Azure) and how it interacts with

ServiceNow ITOM.

• Experience in large-scale IT transformations and change management.

Soft Skills:

• Strong communication and interpersonal skills.

• Ability to work independently and in a collaborative team environment.

• Strong organizational skills with attention to detail and the ability to manage multiple

projects simultaneously.

Education:

• Bachelors degree in Computer Science, Information Technology, or a related field (or

equivalent work experience).