1 Timex Group India Job

We are looking for a suitable candidate with Min 7yrs of work experience in Watches Category in etail industry for Noida location.

The candidate have good experience in managing Direct-To-Consumer (D2C) channel growth and managing end to end operations, well versed with online business tools, understanding of topline/bottom line along with strong background in expansion of global fashion brands in ecommerce domain.

Please find below the JD in detail.

Kindly read it carefully before applying.

Kindly share your CV along with following details - Current CTC, Expected CTC, Notice Period & location.

Only relevant candidate will be contacted by HR post screening of your details (if matching to our requirement).

Job Title: Key Account Manager (KAM) - DTC & E-tail Business

Location: Noida (Head Office)

Industry: Consumer Durable (Leading U.S Watch Maker Brand)

Required Skills & Qualifications:

- MBA / Equivalent Degree from reputed institute with Min 7 years of Work experience in etail & DTC domain as business development.

- Proven experience in building relationships with key customers and driving revenue growth.

- Experience with customer retention strategies, upselling, and cross-selling in ecommerce & D2C domain.

- Strong background in data analysis, customer segmentation, and using Tools like -Unicommerce, Shopify, Lime chat etc.

Skills:

- Customer-Centric Mindset: Excellent relationship-building and communication skills to nurture high-value customer relationships.

- Digital Marketing Knowledge: Familiarity with digital marketing strategies, including email marketing, social media, and content marketing.

- Analytical Ability: Strong ability to interpret customer data, performance metrics, and translate insights into actionable strategies.

- Problem Solving & Conflict Resolution: Proactively identify potential issues and resolve them in a customer-centric manner.

- Negotiation & Sales Skills: Ability to negotiate effectively with high-value customers and manage complex sales processes.

- Project Management: Strong organizational skills with the ability to manage multiple accounts and campaigns simultaneously.

Profile Summary:

- A Key Account Manager (KAM) for a Direct-to-Consumer (DTC) & Etail business plays a critical role in managing and nurturing relationships with key customers or business accounts to drive growth, ensure customer satisfaction, and optimize revenue opportunities.

Key Responsibilities:

1. Customer Relationship Management:

- Build and maintain strong, long-term relationships with key DTC customers to drive engagement, repeat business, and customer retention.

- Act as the primary point of contact for high-value accounts, addressing customer inquiries, resolving issues, and providing tailored solutions.

- Develop and execute personalized account strategies to maximize customer satisfaction and loyalty.

- Engage with agencies to optimize the customer experience and tech build up time to time.

2. Sales Strategy and Revenue Growth:

- Collaborate with the sales and marketing teams to create personalized sales strategies for key customer segments.

- Drive customer acquisition and retention efforts by identifying opportunities for upselling, cross-selling, and increasing average order value (AOV).

- Track and analyse sales performance for key accounts and create strategies for revenue growth and improvement.

- Ensure that revenue targets and KPIs (e.g , customer lifetime value, churn rate, order frequency) are met and exceeded.

Customer Insights & Data-Driven Approach:

- Use customer data and analytics to understand buying behaviors, preferences, and pain points, and leverage this information to optimize sales tactics and product offerings.

- Provide regular reports on customer behavior, market trends, and product feedback to internal teams to inform decision-making and product development.

- Conduct account reviews and generate insights for product offerings, marketing campaigns, and pricing strategies.

Marketing Collaboration:

- Work closely with the marketing team to create tailored, targeted campaigns for key accounts that resonate with specific customer segments.

- Collaborate on customer-focused promotions, limited-edition products, and loyalty programs that encourage repeat purchases and strengthen brand loyalty.

- Ensure consistent brand messaging and experience across all digital touchpoints, from website to email communications.

Customer Service and Satisfaction:

- Provide exceptional customer service, ensuring quick response times to customer inquiries and a smooth post-purchase experience.

- Monitor customer satisfaction through surveys, feedback, and reviews, and proactively address any concerns or negative experiences.

- Resolve conflicts or issues in a professional and timely manner, ensuring customer retention and enhancing overall brand reputation.

Collaborative Cross-Functional Communication:

- Work alongside product, marketing, and customer support teams to ensure that the DTC business strategy aligns with customer needs and expectations.

- Provide feedback and insights from key accounts to influence product development, ensuring the brand continues to meet consumer demands.

- Maintain a strong understanding of the brand's product offerings, pricing structures, and promotions to deliver accurate information to key accounts.

Strategic Planning & Market Development:

- Identify growth opportunities and new segments within the DTC space, including new geographies, customer segments, or product categories.

- Collaborate with the sales leadership to develop go-to-market strategies for high-potential accounts and markets