Senior Technologist, ASIC Development Engineering

Role and Responsibilities:

• Lead Cross-Functional Teams for Customer Issues (RMA):
  • Take ownership of key customer issues related to SoC products, working across multiple functions including Verification, Validation, DFT, SoC Design, PD, and HS.
  • Act as the primary point of contact for complex RMA cases, ensuring efficient resolution of issues by coordinating the work of cross-functional teams in a matrix environment.
  • Oversee and guide troubleshooting and root cause analysis efforts to address customer-facing issues, ensuring the correct teams are engaged at the right time.
• Problem Solving and Coordination:
  • Lead technical reviews, debug sessions, and failure analysis to determine the root causes of RMA issues and ensure timely resolution.
  • Facilitate communication between various functional teams, aligning resources and timelines to ensure effective issue resolution.

• Strategic Customer Issue Management:
  • Own and define the strategic approach to managing RMAs, ensuring that cross-functional teams are fully aligned and that there is a structured process for prioritizing and resolving customer issues.
  • Drive process improvements based on lessons learned from past RMAs, establishing best practices for future RMA cases and ensuring continuous improvement in issue resolution timeframes and customer satisfaction.
• Cross-Functional Leadership & Mentorship:
  • Provide technical leadership and mentorship across multiple teams (Verification, Validation, DFT, Design, PD, etc. ) to ensure all functions are aligned with broader company objectives and customer needs.
  • Help build a culture of accountability and collaboration across the organization to efficiently resolve customer issues and maintain product quality.