Salesforce Service Cloud Developer - Omnichannel (7-15 yrs)

Job Description :

- Around 7 years of experience in the IT industry as a Salesforce Developer.

- Around 3 + years of experience as Salesforce Development Team Lead and as Project Manager.

- Hands on experience on LWC, AURA Framework.

- Worked on Journey builder creation for sending email and SMS to Customers using Marketing Cloud.

- Worked with MuleSoft team and supported in integrating salesforce with other Data systems-.

- Worked on Lightning flows for various use cases.

- Omni Channel routing the Work Items to Agents based on skills In Service Cloud.

- CTI Inbound Calls routing to the CRM System when a call comes based on the Skill set with Nice In-contact Integration.

- Extensive experience in Sales Cloud, Service Cloud, Community Cloud and Marketing Cloud.

- Ability to make Outbound Calls by using Click to Dial Functionality.

- Have good knowledge on Pharma services in Service Cloud in Omni Channel.

- Worked with ABSA Bank, Standard Bank for their CRM Modules.

- Having expertise in Integration mechanism using Named Credentials.

- Integrations with External systems and making salesforce available for other systems.

- Worked on Streaming APIs for Push Topic and Change Data Capture with MuleSoft.

- Implemented Salesforce Survey - Feedback forms for Customers.

- Good experience in implementing Object Oriented Programming concepts in Software Development.

- Worked on different community cloud requirements like building custom themes and designing customer and partner portals from scratch.