Transformative - Manager - Last Mile Operations (2-4 yrs)

About the Company:

The Ayurveda Experience is America's largest online Ayurvedic house of brands that markets natural, herbal skincare, bodycare, haircare products and wellness supplements. Advanced in 4 continents and having spread its wings in about 20+ countries, with over 1.5 million customers from the US, UK, Canada, Australia, New Zealand, Germany, France, Italy and Spain and more with thousands of 5-star reviews.

Ayurveda is the ancient science of beauty and wellness, originating in India. Within a short span of

time, The Ayurveda Experience has helped people embrace this holistic health and wellness 'Science of Life' through its informative educational courses, tried-and-tested potent Ayurvedic beauty formulations and its effective Ayurvedic dietary supplements.

The Ayurveda Experience (Transformative Learning Solutions Pvt Ltd) is Funded by Jungle, Fireside,

Anicut Capital, SIDBI, Sharrp Ventures, Riverwalk Ventures and 40 plus marquee angel investors and family offices

About the job:

Role:

- Design and own end-to-end the Last-mile unit costs strategy to meet targets.

- Managing everything related to the last-mile delivery cycle including 3pls.

- Responsible for last-mile delivery SLA success ratio

- Enhancing the customer experience

- Mentoring Delivery Centre Managers

- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

- Working as a part of project teams to plan and implement new initiatives at Delivery Centers

- Ensure all operations are carried on in an appropriate, cost-effective way.

- Improve operational management systems, processes and best practices.

- plan inventory and oversee warehouse efficiency

- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

- Formulate strategic and operational objectives

- Examine financial data and use them to improve profitability

- Manage budgets and forecasts

- Recruit, train and supervise staff

- Find ways to increase quality of customer service

- Make important policy, planning, and strategy decisions.

- Develop, implement, and review operational policies and procedures.

- Manage relationships with key operations vendors

- Track vendor pricing, rebates, and service levels

Requirements:

- PG in Business Management is a must

- 2+ years of proven work experience as Operations Manager or similar role

- Knowledge of organizational effectiveness and operations management

- Experience budgeting and forecasting

- Familiarity with business and financial principles

- Excellent communication skills

- Leadership ability

- Outstanding organizational skills

We are a hardcore, fast-growth focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely to this cause can thrive.