CRM Team Leader / Head of Department

Location: Ulhasnagar (Head Office)

Job Summary: We are seeking a highly organized and dynamic CRM Team Leader/Head of Department to oversee and manage our customer relationship management functions. This role involves handling daily cheque clearance, updating payment entries, coordinating with various teams, and ensuring exceptional customer service.

Key Responsibilities:
Oversee daily cheque clearance and update payment entries (NEFT/RTGS/Cheque).
Scan and upload cheques into the system.
Call customers for payment collections and handle related queries.
Generate and dispatch payment receipts to customers.
Coordinate with banks and the accounts team for payment updates.
Send daily collection reports to management.
Manage possession-related activities and document preparation.
Draft and dispatch important customer communications (intimation letters, payment receipts, etc.).
Coordinate with internal teams (legal, accounts, administration) and external vendors.
Prioritize and manage important tasks to ensure timely completion.
Enhance product quality, customer communications, and team cooperation.

Qualifications:
Bachelors degree in Business Administration, Finance, or a related field.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in CRM software (SFDC) and Microsoft Office Suite.

Experience:
Minimum 6 - 8 years of proven experience in CRM or customer service roles.