TERiX - Manager - Operations/Payments (5-7 yrs)

About the job

TERiX is the leading independent provider of flexible and innovative hardware and software maintenance service offerings to more than 1,000 customers worldwide, including many of the Fortune 500.

TERiX focus is on the data centre client with complete solutions for Sun- (NASDAQ: JAVA), IBM- (NYSE: IBM), and HP- (NYSE: HPQ), Unix-based servers, Wintel/Blade servers, EMC (NYSE: EMC), STK and Network Appliance storage.

TERiX delivers customized and flexible services to the public sector, manufacturing, high-tech, aerospace, telecom, banking/finance, and chemical/pharmaceutical sectors, with many of each industry's largest and most respected brands as current clients.

TERiX is privately held and headquartered in the midst of Silicon Valley in Sunnyvale, California.

Kindly go through the web address: www.terix.com

Job Description :

- Should be proficient in Handling end to end "Operational/ Payment" responsibility of Customer Accounts.

- Must understand his/ her responsibility and should constantly work towards the betterment of the process.

- Oversee new customer setup.

- Contract activation, in absence of Contracts team.

- Managing Pre AMC .

- Escalation Handling

- Daily Escalation Review (Ticket review)

- Process management and improvement.

- Handling Reports , daily/ Weekly/ Monthly.

- Weekly call with customer.

- All Payment management from customers.

- Managing all Pre-existing and Time &Material cases with customer and Time & Material team.

- Oversee Response Centre in the absence of Team lead.

- Daily open call review. (Ops)

Important Metrics :

- Contracts should be activated within 48 hrs (Excluding Sat Sunday).

- Reports to be updated according to their set frequencies.

- Payment Management as per accepted terms.

- Ensure PRE AMC and BOM creation.

- Pass down.

Must Have Skills :

- Excellent communication, interpersonal, and organizational skills

- Superb leadership ability.

- Should have good communication / presentation skills.

- Excellent written and verbal communication skills.

- Dedication to providing great customer service

- Bachelor/Master's degree in any field