Telus Digital Urgent Opening For Chat Support Executive

Role & responsibilities

• To interact with customers and resolve their queries
• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Interfaces with customers over the chat providing status updates and ensuring good quality services.
• Escalates appropriate issues to upper-level support when needed.

Preferred Candidate Profile:-

• 0.6-3 years of experience in International Chat Support experience.
• Excellent communication skills
• Graduation is mandatory.
• Rotational shifts & Rotational week offs.
• Exclusions: Freshers not eligible.

Perks and benefits

• Medicare Facilities.
• Salary ranges from 2.95 to 3.8 LPA.
• Both side cab facilities.