Mega Walk- In Freshers Technical Support Drive 18th January

Role & responsibilities

Responsibilities:-

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile:-

• Excellent communication skills
• Basic Knowledge of ISP Internet & Wi-Fi Related, Router & Modem
• Should be comfortable working in 24*7 Working Environment..
• Rotational shifts & Rotational week offs.

Perks and Benefits:-

• Salary ranges Upto 3.2
• Pick and Drop facilities.
• Medicare Facility(free online consultation with Doc)
• Variables based on performance.

Preferred candidate profile

Perks and benefits