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Teleradiology Solutions

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3.6

based on 42 Reviews

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41 Teleradiology Solutions Jobs

Call Center Specialist

Teleradiology Solutions

 · 

3.6

 based on 42 Reviews

1-2 years

Bangalore / Bengaluru

Call Center Specialist

Teleradiology Solutions

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Site Engineering Counselling Site Supervision Branch Management International Voice Process

+ 7 more

Job Description



Skills:
  • Customer Service, Communication Skills, Problem-Solving, Patience, Multi-tasking, Empathy, Attention to Detail, Conflict Resolution,. Executive-Call center. Duties And Responsibilities. Handle calls to understand and address companys and clients needs and requirements.
  • Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
  • Providing comprehensive support to all clients.
  • Should be able to get and provide accurate information.
  • Should be willing to work in a changing environment.
  • Adherence to company and hospital policies.
  • Coordinate with internal teams.
  • Handle huge amount of inbound and outbound call volumes efficiently.
  • Identify and escalate priority issues.
  • Route calls to appropriate resources.
  • Follow up with clients when necessary and complete the call.
  • Document all call information according to standard operating procedures.
  • Should be able to understand IT related issues and escalate to the appropriate team.
  • Should be able to multitask.
  • Should be able to work on multiple internal software platforms.
  • Should monitor emails and respond whenever needed.
  • Requirements. Should have good verbal and written communication skills.
  • Should be a good listener.
  • Should be a team player and work independently when required.
  • Should be willing to work on weekends.
  • Candidate with home science background is an advantage.
  • Should be flexible to work in different shifts.
  • Strong computer skills.
  • Should have 1 or 2 years of international voice process experience.
  • Knowledge of customer service principles and practices.
  • Basic knowledge of MS office.
  • High level of professionalism.
  • Regards. Dhanush H. 8123998941. Human Resource. Teleradiology Solutions. Show more Show less

    • Employment Type: Full Time, Permanent

    Read full job description

    Teleradiology Solutions Interview Questions & Tips

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    What people at Teleradiology Solutions are saying

    What Teleradiology Solutions employees are saying about work life

    based on 42 employees
    66%
    36%
    54%
    100%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Teleradiology Solutions Benefits

    Cafeteria
    Work From Home
    Soft Skill Training
    Free Food
    Health Insurance
    Job Training +6 more
    View more benefits

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