Telecaller / Call Officer

Designation - Call Officer

• Experience in working at any of the response systems/ health emergency

connect centre/other connect centre

• 3 years, preferably counselling experience or working with the elderly
• Freshers are also welcome if found bright for not more than 50% of positions

Roles & Responsibilities:

• Person will be responsible for attending the calls made to the helpline number

• Person will be responsible to quickly assess the genuine/serviceable calls.

• Person will be responsible for responding to the calls made by the elderly to the helpline number.

• Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately

• Persons will be required to coordinate with concerned official or person to support the elderly who ever calls to helpline

• Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately

• Person will be required to ask the right questions to validate the calls, understand the requirements of the elderly persons and respond appropriately

• Person will be required to generate necessary reports and case studies regarding the calls

Interested candidates can share whatsapp -cv -9582200503