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Implementation Project Manager
Edifecs
posted 2d ago
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Flexible timing
Key skills for the job
Job Description
- M anage multiple implementation projects within Edifecs Professional Services Organization under public sector practice primarily and commercial sector as business need arise.
- Maintain responsibility for the entire lifecycle management for implementation projects - including business requirements definition, process and fit gap analysis, test plans, testing implementation, go-live plans and post-implementation review, resource management (time, allocation, etc.), coordination and calendars, budget, status report ing , executive updates, issue management, risk management .
- Foster and maintain a healthy collaboration between teams, ensure transparent and strategic communication between teams and manage timely resolution of escalations .
- Review project artifacts to confirm alignment with project requirements, scope and timelines, identifying product enhancements as needed.
- Create and manage project and proposal plans, documentation, content, estimates.
- Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of agreed upon solutions and scope and set up and follow triage process with internal departments to manage problem resolution process.
- Develop project plans by partnering with Customer and Edifecs leads/ stakeholder and monitor progress against these plans.
- Act as the primary point of contact for customers during the implementation and ensur e consistently excellent delivery and effective communication.
- Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations and leverage these to influence processes and other necessary aspects to ensure Customer success.
- Ensure that the implementation teams are aligned with customer requirements and agreed upon scope and that any deviations are promptly communicated and addressed using change control process .
- Lead fit gap process and p artner with Customer and Edifecs stakeholders to understand and assess the underlying reasons for any gaps between customer expectations and the solution scope.
- Domestic travel required up to 25 %.
What you will bring :
- Bachelor s degree in Business Administration , Healthcare Management, Information Technology, or a related field; Master s degree preferred.
- 5 + years of experience in project management, preferably within the healthcare software industry.
- Previous experience managing medium to large public sector implementations in capacity of Project Manager or Program Manager.
- Experience managing projects with strong governance and documentation requirements in a multi-vendor environment.
- Experience managing Enterprise SaaS solution Implementations with high-level knowledge of major cloud platforms and services.
- Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders.
- Strong understanding of healthcare industry standards, regulations, and practices.
- Strong Written verbal communications and documentation skills.
- Excellent interpersonal and negotiation skills, with the ability to build and maintain strong customer relationships.
- Analytical mindset with the ability to identify, assess, and resolve issues effectively.
- Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
- Technical background with Enterprise Applications is a plus.
- PMP, Six Sigma, or similar certification is a plus.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Edifecs Benefits
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