Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by SAP Team. If you also belong to the team, you can get access from here

SAP Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters (1)

7 SAP Technology Jobs

IT Business Services PrincipalConsultant

12-15 years

Bangalore / Bengaluru

1 vacancy

IT Business Services PrincipalConsultant

SAP

posted 17d ago

Job Description

Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in SAP Enterprise Cloud Services.
We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in at least in one of the areas like SAP Basis, HANA DB, Server management, Critical Situation Handling, Project Management, with a strong technical and process background.
A customer first mindset is necessary.
As an Enhanced Operations Service Specialist - you are responsible for:
  1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA s.
  2. Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues.
  3. Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
  4. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
  5. Root Cause analysis for Service requests failures/outages, performance issues - continuous improvement methodologies
  6. Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
  7. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
  8. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
  9. Process improvement initiatives for daily operational activities
  10. Streamline standard operating procedures by focussing on automation enhancements.
  11. Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
What you bring:
  • Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres. Pacemaker administration knowledge would give an edge over others.
  • Practical experience with OS operation, upgrades and security patching
  • Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls
  • Experience with network services like DNS and LDAP and HTTP proxies
  • Good understanding of IT security, OS hardening
  • Experience in script programming (e.g., Shell, Perl, Python, Go, etc.) and with server automation tools (e.g. Ansible, CHEF)
  • Experience with server operations in large environments and in public clouds - Azure, AWS, GCP.
  • Experience in Problem Management, Root cause analysis methodologies
  • 12+ years of related professional experience
  • Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
  • Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) Expert Linux Administrator
  • Expert in at least one of the public cloud administrations - Azure, AWS, GCP
  • Capacity to continuously acquire new knowledge in an independent and proactive way.
  • Good analytical and solution-oriented thinking
  • Very good communication and networking skills
  • Experience of safeguarding customer relationship.
  • Strong customer service focus
  • Very good English language skill.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technology roles with real interview advice

What Technology at SAP are saying

What SAP employees are saying about work life

based on 1.7k employees
88%
89%
62%
94%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

SAP Benefits

Free Food
Work From Home
Free Transport
Cafeteria
Team Outings
Health Insurance +6 more
View more benefits

Compare SAP with

Oracle

3.7
Compare

SAS

4.4
Compare

Zoho

4.3
Compare

IBM

4.0
Compare

Google

4.4
Compare

TCS

3.7
Compare

Cognizant

3.7
Compare

Salesforce

4.0
Compare

Adobe

3.9
Compare

Microsoft Corporation

4.0
Compare

Accenture

3.8
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Amdocs

3.7
Compare

Automatic Data Processing (ADP)

4.0
Compare

Carelon Global Solutions

3.9
Compare

24/7 Customer

3.5
Compare

KPIT Technologies

3.4
Compare

Similar Jobs for you

Senior Specialist at SAP India Pvt.Ltd

Bangalore / Bengaluru

8-12 Yrs

₹ 20-27.5 LPA

Senior Specialist at SAP India Pvt.Ltd

Bangalore / Bengaluru

13-14 Yrs

₹ 15-16 LPA

Technology at SAP India Pvt.Ltd

Bangalore / Bengaluru

15-18 Yrs

₹ 18-22 LPA

Team Manager at Amazon India Software Dev Centre Pvt Ltd

Remote

10-15 Yrs

₹ 13-14 LPA

SAP Netweaver Consultant at SAP India Pvt.Ltd

Bangalore / Bengaluru

7-15 Yrs

₹ 14-19 LPA

Business Development at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

7-12 Yrs

₹ 22.5-30 LPA

Principal Solution Architect at ServiceNow

Bangalore / Bengaluru

14-20 Yrs

₹ 16-22 LPA

Information Technology Project Consultant at SAP India Pvt.Ltd

Pune

9-10 Yrs

₹ 19-21 LPA

Senior Specialist at SAP India Pvt.Ltd

Bangalore / Bengaluru

8-10 Yrs

₹ 12-16 LPA

Contracts Lead at Exxon Mobil Corporation

Bangalore / Bengaluru

10-11 Yrs

₹ 14-15 LPA

SAP Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
SAP Labs India, #138, EPIP Zone, Whitefield Bengaluru
Karnataka 560066
Bengaluru Office
SAP India Pvt. Ltd., Green Glen Layout, Bellandur Bengaluru
Karnataka 560103

IT Business Services PrincipalConsultant

12-15 Yrs

Bangalore / Bengaluru

17d ago·via naukri.com

IT Technology Services Expert

15-18 Yrs

Bangalore / Bengaluru

24d ago·via naukri.com

IT Technology Services Expert

5-10 Yrs

Bangalore / Bengaluru

2mon ago·via naukri.com

IT Technology Services Expert

3-7 Yrs

Bangalore / Bengaluru

2mon ago·via naukri.com

BTP AI Techno

6-11 Yrs

Bangalore / Bengaluru

3mon ago·via naukri.com

IT Technology Services Expert

4-7 Yrs

Bangalore / Bengaluru

3mon ago·via naukri.com

SAP-Basis-Technology-Consultant

2-4 Yrs

Gurgaon / Gurugram

3mon ago·via naukri.com

Recently Viewed

PHOTOS

InsuranceDekho

3 office photos

LIST OF COMPANIES

Credit Bajaar

Overview

JOBS

SAP

No Jobs

JOBS

Startek

No Jobs

JOBS

Hexaware Technologies

No Jobs

JOBS

India Coke and Power

No Jobs

JOBS

Infinx

No Jobs

JOBS

SAP

No Jobs

JOBS

Sensata Technologies

No Jobs

INTERVIEWS

Startek

No Interviews

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent