Deluxe One Technician (Candidates from media background)

Ingest Operator: Job Description Tier I

Position Overview

• Responsible for ensuring compliance assurance of customer assets and metadata into the Deluxe One platform.
• Analyze and perform quality control for customer media content including video, captions, subtitles, audio, data and images.
• Conform and manipulate assets when required, as well as augmenting system data with key title, logging and other relevant information.
• Utilize web-based tool and services to accurately handle asset ingest and updates to allow Deluxes downstream workflow automation.

Key Responsibilities

• Perform ingest for all types of media assets.
• Utilize enterprise system SAN storages, S3 Cloud buckets and Networking tools.
• Interface with end users from various internal and external groups to ensure asset fulfillment workflows are optimized to the Deluxe One platform.
• Responsible for reading and learning evolving documentation and participating in occasional training sessions.
• Multitask between the use of JIRA ticketing system and Stubs queue to respond to requests in a timely manner.
• Have the ability to make sound judgements when dealing with issues that arise during troubleshooting and escalating when required.
• Must be able to prioritize high priority requests to meet next day turnarounds and deadlines.
• Work in a global team and provide handoff information where necessary.
• Provide feedback and suggestions to management for improved process improvements and system enhancements.
• Other duties as identified and assigned.

Qualifications

Education

• 10+2+3 or equivalent

Experience

• Freshers/0-1year

The ideal candidate will possess the following experience, knowledge, and skillset:

• Hands on file and data experience strongly desired, Video, Audio, Subtitle industry conformance tools (Final Cut Pro, Premiere, DaVinci Resolve, Mac Captions, Pro Tools or similar equivalents)
• Excellent attention to detail with organizational skills and ability to multitask
• Some understanding of content fulfilment, digital workflows, asset and data management systems/platforms, storage systems, cloud services, and networking protocols
• Excellent teamwork, written and verbal communication skills.
• Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.
• Must be able to follow instructions, juggle multiple priorities, and solve problems involving several concrete variables in busy production environment
• Willingness to work overtime and adjust working hours/shifts or workdays to accommodate client needs including nights and weekends when needed