Technical Support Engineer I

Document issues, action plans, and solutions in detail Coordinate and assist with internal resources and other teams Troubleshoot issues until resolution and properly manage customer expectations Assist with internal projects related to customer service Directly assigned tickets for customers Responsible for submitting content in the Planview Knowledge Base. Planview Incorporated Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100. The Opportunity At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere. Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X. #LI-D Product Line: Enterprise One/Portfolios Work Timings: This role follows the New Zealand (NZ) shift, with working hours from 12:00 AM IST to 9:00 AM IST. Only candidates who are willing to work in this shift are requested to apply. Please ensure you have read and understood the shift timings before applying. NI What Youll Do Document issues, action plans, and solutions in detail Coordinate and assist with internal resources and other teams Troubleshoot issues until resolution and properly manage customer expectations Assist with internal projects related to customer service Directly assigned tickets for customers Responsible for submitting content in the Planview Knowledge Base. What Youll Bring Excellent customer service and interpersonal skills Be able to communicate functional and technical information to any experience level Solid diagnostic and troubleshooting experience Minimum 4 years experience supporting enterprise-wide or web-based, browser applications. Minimum 4 years experience using Microsoft Windows environments Understanding of Microsoft IIS services and configuration options Working knowledge of Oracle and SQL Server transactional SQL including complex queries and objects Strong organization and time management skills Be able to balance and prioritization multiple issues Understanding of project management practices and methodologies preferred Troubleshooting Performance issues like Slowness Benefits at Planview At Planview, you ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy: Unplugged Days: 4 company-wide paid days off per year to recharge and relax. Generous PTO offerings (region dependent). Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support. Paid time to volunteer through Planview s Force for Good Week. Employee Referral bonus program. Weekly office lunches for hybrid team members and social events. Flexible work hours/environment. Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you! Diversity, Equity and Inclusion at Planview As part of our efforts to build a workforce with diverse talent, we encourage applications from Indigenous, Black, and other racialized communities, 2SLGBTQIA+ communities, people with neurodivergence, immigrants, people with disabilities, and other equity deserving groups. In addition to building a diverse workforce, we are committed to fostering an inclusive and accessible experience. Reasonable accommodations for the interview process can be requested by emailing recruitment@planview.com.