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1 Pine Labs Technical Support Engineer Job

Technical Support Engineer

3-8 years

₹ 4 - 7L/yr

Pune

1 vacancy

Technical Support Engineer

Pine Labs

posted 26d ago

Job Description

We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.


ROLE PURPOSE:


This role would deliver exceptional support for the CTS (Customer Technical Support) solutions. The ideal candidate will combine a strong technical background with excellent communication skills to troubleshoot and resolve issues, ensuring seamless service in the payments domain.


THE RESPONSIBILITIES WE ENTRUST YOU WITH.

  • Provide technical support and troubleshooting for CTS and related payment systems. Resolve issues related to PL/SQL queries, databases, and application performance.

  • Assist customers with TPP (Third Party Payment) and CMS (Card Management System) inquiries. Monitor and manage support tickets to ensure resolution within SLAs.

  • Identify recurring issues and provide input for process and product improvements. Act as a point of contact for escalations and collaborate with cross-functional teams for quick resolutions.

  • Document technical solutions and maintain a knowledge base for internal and client use

WHAT MATTERS IN THIS ROLE


  • 2-5 years of experience in technical/customer support in the payment's domain

  • Graduate or Postgraduate BCA/B TECH

  • Proficiency in PL/SQL, MySQL, Linux, and basic Java troubleshooting.

  • Knowledge of TPP, CMS (Card Management System), and CTS systems is highly desirable.

  • Strong troubleshooting skills with a proactive approach to problem-solving.

  • Excellent communication and interpersonal abilities.

  • Ability to work in a fast-paced environment and handle multiple priorities.










Employment Type: Full Time, Permanent

Read full job description

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What Technical Support Engineer at Pine Labs are saying

4.6
 Rating based on 33 Technical Support Engineer reviews

Likes

Company treatet good with all staff

  • Company culture - Good
Dislikes

Some of managers having arrogance with lots of politics in company

  • Skill development - Poor
  • +2 more
Read 33 Technical Support Engineer reviews

Technical Support Engineer salary at Pine Labs

reported by 82 employees
Lock Unlock
₹1.8 L/yr - ₹6.3 L/yr
31% less than the average Technical Support Engineer Salary in India
View more details

What Pine Labs employees are saying about work life

based on 1.3k employees
64%
53%
47%
97%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Pine Labs Benefits

Submitted by Company
Flexible schedule
Competitive compensation
Insurance benefits
Submitted by Employees
Health Insurance
Job Training
Work From Home
Team Outings
Cafeteria
Soft Skill Training +6 more
View more benefits

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Pine Labs Noida Office Location

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Noida, Uttar Pradesh Office
Headquarter
Candor Techspace, 2nd & 3rd Floor, Building 2, Plot No. B2, Sector 62, Noida, 201301, IN Noida, Uttar Pradesh
201301

Technical Support Engineer

3-8 Yrs

₹ 4 - 7L/yr

Pune

26d ago·via naukri.com

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