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1 Perforce Software Technical Support Engineer Job
Technical Support Engineer
Perforce Software
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Represent Perforce as the first point of contact for customer s Helix Core application software technical requests.
- Actively engage with the team to learn, share ideas, and mentor others as you grow your expertise in the Helix Core products
- Review, research, and reproduce customer issues to determine and provide the best resolution.
- Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers.
- Diagnose and resolve performance issues
- Research, document, and escalate cases according to procedure.
- Provide customer-driven feedback to functional areas to influence process/product improvements.
- Author technical documents on common issues and solutions to build the knowledge base.
- Recreate customer environments to reproduce issues and experiment with viable solutions.
- Requirements:
- Two or more years experience providing customer technical support.
- Bachelor s Degree in Computer Science or similar or relevant work experience
- Positive attitude - support engineers are required to be respectful, fair, gracious, and knowledgeable.
- Emphasis on team collaboration, contributing ideas with the desire to improve processes and the product.
- Strong analytics and problem-solving skills
- Able to work well under pressure and prioritize accordingly
Preferred skills:
- Knowledge of software development languages, tools, processes, and methodologies
- Knowledge of Linux Windows operating systems
- Basic networking experience
- Experience with Helix Core, Git, or other version control software is desirable
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer roles with real interview advice
What Technical Support Engineer at Perforce Software are saying
Technical Support Engineer salary at Perforce Software
reported by
8
employees
with 4-7
years exp.
₹4.5
L/yr - ₹17.5
L/yr
118%
more
than the average Technical Support Engineer Salary in India
View more details
What Perforce Software employees are saying about work life
based on 12 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Perforce Software Benefits
Submitted by Company
You Time Encourage Belonging Health and Wellness Work Should Be Fun Making a Difference Expand Your Knowledge
Submitted by Employees
View more benefits 
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