Technical Support Engineer || Night Shift || Voice Process

Technical Support Engineer 

What you will do :

  TSE will be responsible to provide voice support to our international clients in US, Canada and UK.
• TSEs should have the ability to handle multiple chats simultaneously.
• Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
• Responsible for responding to customers in an efficient and professional manner
• Handles and resolves technical queries; identifies and escalates accordingly
• Meets expectations regarding productivity as defined by the process or manager
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and Guidelines
• May be required to perform other tasks as requested, assigned, or directed
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels

Things to be noted :

: Flexibility to work extended hours with minimal notice during high volumes

:Working days: 5 days a week ( Rotational Shift) - Weekly off: 2 days (Rotational) and not necessarily (Saturday/ Sunday) 

: It is work from Office and job location is "Banashankari - Bangalore "

• Freshers with Candidate should have excellent communications needed
• Immediate joiner preferred
• Night shift
• Candidate should have 2 wheeler transport
• Preferred male candidates

Interested candidate can share cv at nikita.kumari@betsol.com or call at 9716889100