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Anthology

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3.4

based on 180 Reviews

1 Anthology Technical Project Manager Job

Technical Project Manager

Anthology Inc

3.4

based on 180 Reviews

2-5 years

Chennai, Bangalore / Bengaluru

1 vacancy

Technical Project Manager

Anthology

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Cloud Computing Project Management Analytical Chemistry Scheduling CCTV Monitoring

+ 2 more

Job Description

Description

Technical Project Manager

Chennai, India or Bangalore India

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

The Technical Project Manager, as part of Anthology s Cloud Provisioning team, is responsible for delivering our cloud hosted solutions directly to customers. This role spans from the initial provisioning and onboarding through project management of data migration, coordinating with the customer and internal teams for support and implementation, and assisting at a technical level at times. The Technical Project Manager is responsible for planning, scheduling, progress tracking, decision-making and c ustomer communication aspects of all Cloud Services provisioning around the globe.

Responsibilities include being the primary customer contact for defined scope(s) of work in provisioning, onboarding , and migration of new clients. The position involves extensive collaboration with Sales, Finance, Infrastructure and Application Operations, and Database Administrators among others. The candidate must be detail oriented, have an IT background, an aptitude to learn our products and technology, have good project management skills, possess ability to multitask, provide the highest level of customer service, and work under limited supervision.

Primary responsibilities will include:

Owning and managing complex technology environment setups from initiation to completion that include their progress tracking, quality documentation and continual c ustomer communication, along with some hands-on technical work at times
Responding to inquiries in a timely manner at all times adhering to c ustomer deadlines and meeting contractual service levels
Serving as primary customer contact and technical expert for onboarding, managing overall company customer interface relationships for defined scope(s) of work to ensure responsiveness to customer needs, effective professional conduct and communication of status updates
Developing project schedules and documentation for c ustomer data migrations and other projects as assigned; defining and assigning work to Operations teams; monitoring and controlling work in progress for technical adequacy; and providing active assistance to meet schedules or resolve complex technical or customer requirements
Helping ensure integrity of our provisioning and onboarding processes by proactively reviewing assigned tasks, c ustomer data and other information as part of daily work - identifying/analyzing trends and following up with review or audits where necessary

The Candidate:

Required skills/qualifications:

Minimum of a Bachelor s degree with 2-5 years of work experience in a relevant technical discipline
Knowledge of cloud computing, Microsoft Azure
Experience in project management leading c ustomers and team members through large complex system implementations and integrations
Demonstrated communication, analytical and problem-solving skills, and short-term and long-term planning skills
Professional demeanor with the ability to establish and maintain effective business and c ustomer relationships
Background in web technologies and enterprise application implementations in a UNIX/Oracle environment
IT customer service or other c ustomer -facing experience
Excels in Customer Service and understands Customer First philosophy
Fluency in written and spoken English

Preferred skills/qualifications:

Fluency in languages in addition to English
Anthology application knowledge from a system administrator or help desk perspective
AZ-900 certification
Previous experience in the education industry and with e-learning technologies

Pay range is $x - $x/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

Employment Type: Full Time, Permanent

Read full job description

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