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Sr. MIS Executive
2-6 years
Hyderabad / Secunderabad
1 vacancy
Sr. MIS Executive
Tech Stalwart Solution
posted 6d ago
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Key skills for the job
Job Description
JD for Sr
MIS Executive
MIS Executive
Requirement:
Roles and Responsibilities:
- The incumbent will be responsible for accurate & time bound reporting
- To create & send daily/weekly/monthly MIS reports
- Communication with the Internal Team, Operations, Clients & Management
- Monitor all deviations from planned metrics or Targets
- Raise alerts with respective stakeholders with recommendations
- Coordination with Ops & Client
- Contribute to the business by proactively providing solutions to possible situations which impact performance/ Revenue
- Should be conversant in oral & written English and should be able to speak Hindi
Key Deliverables (KRA Measure):
- Preparation of daily/weekly/monthly MIS reports
- Identifying and highlighting process leakages to Operations head
- Ensure that service levels on offered volumes are met as per agreed SLA with the client
Applicant s Specifications & Qualification:
- Candidate must be college or vocational school graduates or possess comparable work experience
- Min 18 months of experience as a WFM/RTA from a BPO
(Mandate) - Overall, 4 years experience is mandate
- Good knowledge on formula like , SL, ABN, Occupancy, AHT, shrinkage, Attrition, Sumif, countif, Vlookup, Hlookup, IF condition, IFERROR, IF AND, IF OR, conditional formatting, pivot table creation and modification
- Analytical thinking and approach towards data
- Should have basic knowledge of WFM - Planning, Scheduling, Forecasting, and Reporting
- Knowledge of Call Center/Back Office attendance and shrinkage calculation process
- Ability to create various types of dashboards and reports
- Understanding of operational process, logical thinking, and reporting
- Good written and verbal communication
- Ability to handle pressure
- Ability to follow instructions and complete task within TAT
- Should be open to change and multi-tasking skills
- Preferable: Knowledge of MS Access, VBA, SQL
Employment Type: Full Time, Permanent
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