L1 Support Engineer - Troubleshooting (1-3 yrs)

Currently, we have an urgent job opening for L1 Support with one of our clients in Mumbai (Kanjurmarg & Airoli)

Company Profile :

Our Client is a premier software services company specializing in digital transformation and enterprise reinvention, delivering end-to-end results to clients across diverse sectors. They have dynamic suite of advanced solutions built on Generative AI, Machine Learning, Data Science, Industry Data Models, Infrastructure & Database Migration, SAP Extend & Innovate, App Modernization, and Enterprise Cloud Integration, positions us at the nexus of traditional enterprise systems and modern cloud innovation. With a global presence spanning the USA, India, APAC, UAE, Europe, and Canada. It has boasts a dedicated workforce of over 2000+ professionals that serve up an impressive client base, including 90% of Fortune 500 companies, guiding them through their transformative digital journeys.

Position : L1 Support

Location : Mumbai - Kanjurmarg & Airoli

Experience Required : 1-3 Years

Job Summary :

L1 Support will be responsible for first-level issue resolution, job monitoring, and assisting end-users with system-related concerns.

Roles & Responsibilities :

- Identify and resolve minor system and application issues.

- Monitor scheduled jobs and workflows across banking applications.

- Perform first-level log analysis and troubleshooting.

- Assist users with login issues, access permissions, and system errors.

- Follow predefined resolution steps and escalate complex issues.

Required Skill Set :

- Basic troubleshooting and issue resolution skills.

- Strong problem-solving and communication skills.

- Familiarity with banking workflows and system monitoring.

Preferred Skill Set :

- Hands-on experience with IT ticketing systems.

- Ability to document and escalate unresolved issues

If you have any questions or concerns, please do not hesitate to contact us. Also, please feel free to forward this email to your friends and colleagues if you feel they might be interested in this position.