1 Provana Team Lead Job

We are hiring for TL - Legal Back Office, you will be responsible for:

• Manage the day-to-day Planning, operation and problem-solving of a team
of 15-20 resources Develop team to ensure delivery of consistently superior
quality Ability to independently handle transitioning of new procedures.
• Drive the team to be client/customer-focused, owns training and
development to team.
• Take ownership on delivering service level components, quality and targets
and drive and motivates the team to achieve management goals.
• Effectively track and analyze the performance of individual team members
and provide effective coaching and feedback Compiling all External and
Internal reports Act as the communication conduit between team and
management.
• Effectively implement HR and Operations policies, manage floor and drive
people to adhere to schedule Problem Resolution, as well as to make
recommendations on process development based on analysis and customer
and team feedback.
• Performance feedback session to be provided to agents.
• Primary focus on CPM/SLA.

One to one relation building.
• Analyze various reports including process dashboards & team performance
reports.
• Motivating associates through effective management, career development
& implementation of reporting mechanism.
• Timely Submission of Operations Review
• Manage attendance and attendance incentive for the team.
• Attain SLA through effective management of the daily operations of the team.
• Conduct audits & share feedback with team members

• Will be responsible for managing the portfolio of clients.

Requirements
• Graduation is a must.
• 2 years as a Team Leader on papers in International Voice Process.
• Should be willing to work in 24*7 working environment.
• Excellent verbal / written communication skills
• Good with Analytical skills / MS Excel / presentation skills

Employee Perks & Benefits
• Maternity leaves
• Medical Insurance
• Cab Facility
• One Time Meal

• Provident Fund

Other factors to consider
• Quarterly Rewards & Recognitions
• Friendly work environment
• 24*7 Operational cafeteria
• Work Life Balance
• Self-Development & Training

Note:- NOT TO BE CONSIDERED - Technical, Gaming, Content Moderation, Chat and Email Background

If Interested, kindly share your updated CV on Geetika.ghugtyal@provana.com.

Geetika Ghugtyal

Associate Talent Acquisition