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1 Matrimony.com Team Lead Job

Team Leader

4-9 years

₹ 2 - 5L/yr

Kochi

1 vacancy

Team Leader

Matrimony.com

posted 11d ago

Job Description

Designation : Team Lead / AM / DM

Location : Kochi ( Ravipuram )

Shift : NRI Shift - 11 to 8 - Fixed Sunday off


Roles and Responsibilities

  • Manage a team of associates to achieve sales targets, ensuring effective communication and collaboration among team members.
  • Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity.
  • Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations.
  • Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth.
  • Ensure compliance with company policies and procedures while handling customer escalations effectively.

Desired Candidate Profile

  • 4-9 years of experience in BPO operations or similar industry.
  • Proven track record in managing teams towards achieving sales targets.
  • Strong understanding of KPI analysis and its impact on business outcomes.
  • Good communication skills for effective conflict resolution and negotiation.

Drop your resume to HR-Mathivanan-8075600699 / priyanka.n@matrimony.com



Employment Type: Full Time, Permanent

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What Team Lead at Matrimony.com are saying

4.3
 Rating based on 18 Team Lead reviews

Likes

Job security is good and work atmosphere is excellent.

  • Skill development - Good
  • +4 more
Dislikes

Salary and growth is limited

Read 18 Team Lead reviews

Team Lead salary at Matrimony.com

reported by 110 employees with 3-10 years exp.
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₹1.9 L/yr - ₹8 L/yr
51% less than the average Team Lead Salary in India
View more details

What Matrimony.com employees are saying about work life

based on 1.4k employees
61%
87%
65%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Matrimony.com Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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Matrimony.com Chennai Office Locations

View all
Chennai Office
MRC Nagar , Beliciaa Towers , Tower 2 , 10th Floor, MRC Nagar, Raja Annamalai Puram, Chennai, Tamil Nadu 600028, India Chennai
View on map
Chennai Office
No 66/169, GROUND FLOOR, MANNARSWAMY KOVIL STREET, ROYAPURAM, Pudumanaikuppam, Royapuram, Chennai, Tamil Nadu 600013, India Chennai
View on map

Team Leader

4-9 Yrs

₹ 2 - 5L/yr

Kochi

11d ago·via naukri.com

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