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3 Concentrix Corporation Team Lead Jobs

Team Leader

1-4 years

Pune

1 vacancy

Team Leader

Concentrix Corporation

posted 4mon ago

Job Description

Job Title:
Team Leader
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
.
Role and Key Responsibilities:
  • Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery
  • Identify performance related issues, develop an action plan for improvement and implement corrective actions.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
  • Stay current on internal work processes, policies and procedures. Attend required manager development training.
  • Promote CNX values- walk the talk and lead by example.
  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
  • Ensure that the operations is in compliance with active contracts
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Key skills knowledge:
  • Associate degree in related field with two to four years of relevant experience preferred.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Work well under pressure and follow through on items to completion.
  • Excellent oral and written communication skills
  • Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.
  • Ability to mentor, coach and provide direction to team members.
  • Willingness to work in a flexible schedule.
  • 1+ year experience in the Travel / Aviation field - preferred but not Mandatory
Educational Qualification : Graduation
Disclaimer:-
Location:
IND Pune - Amar Tech Centre S No.30/4A 1
Language Requirements:
Time Type:
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Employment Type: Full Time, Permanent

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What Team Lead at Concentrix Corporation are saying

3.9
 Rating based on 275 Team Lead reviews

Likes

Little work pressure

Dislikes

All upper management and HR are involved in different rules and regulations They are not performing work according to ethics but they are doing on the baiseness

  • Salary - Poor
  • +6 more
Read 275 Team Lead reviews

Team Lead salary at Concentrix Corporation

reported by 1.6k employees with 1-13 years exp.
₹1.8 L/yr - ₹10.1 L/yr
36% less than the average Team Lead Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.5k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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