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Delivery Manager II
Piktorlabs
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Outcomes:
- Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to customers
- Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contributes to organization goals
- Responsible for the PL of a portfolio with TCV of $ 5-10 mil and for achieving an EBITDA of at least 25%
- Structure growth strategy around platforms and drive organic growth objective of 15-20% YoY
- Generate customer advocacy by constantly delivering high quality products within timelines
- Implement plans for a programme of digital transformation focusing on service improvements and value-adds Propose innovative ideas to the customer beyond standard delivery
- Engage and develop deep business relationships with key client stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met
- Drive Service Level management pre-empt and mitigate delivery risks
- Build and manage a span of control of up to 100 associates; providing individual team and peer mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
- Implement a robust knowledge management plan by building a solid network for collaboration to avoid single points of failure
- Improve and optimize the overall delivery process within budget
- Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability
- Conduct periodic reviews and tracking of delivery milestones and processes; make decisions and recommends approach based on the results from the reviews
- Effectively structure and drive SteerCo meetings
Measures of Outcomes:
- Revenue (Targets vs. Actuals)
- Profitability (Targets vs. Actuals)
- Digital Services Mix (Targets vs. Actuals)
- Services Penetration Mix (Targets vs. Actuals)
- Transformational Value delivered to client (as defined)
- Customer Satisfaction
- People Satisfaction
- Conversion from Staff. Aug to Outcome based (or) managed capacity engagements
- Number of unsolicited proposals (or) innovative ideas presented to customer
- DSO Target (no overdue invoices from customer)
Outputs Expected:
Domain / Industry Knowledge:
- Forecast the overall business requirements and market trends
- Have meaningful conversations with key client stakeholders
interpret the data and enhance the quality of the proposed solution - Make useful recommendations based on existing gaps and recommend specific UST services and solutions
- Manage domain related project management issues in multiple projects
- Validate roadmap for customer strategy
- Review to contextualize the solution to the industry
Technology Concepts:
- Recommend appropriate framework
approach
and solution to meet the functional and non-functional requirements - Identify technologies and product relevant to UST in the short term (1 to 2 years)
- Guide solution response team
- Guide team
evaluate work products
and connect to technology officers in customer organization - Identify and leverage the most appropriate tools
Profitability Management:
- Create profitability sheet based on resource plan
- Enable outcome based pricing
- Present analysis to senior management
- Create cost benefit model using ROI
IRR and other management concepts - Track and monitor profitability of projects on an ongoing basis
- Change pyramid
rate changes and other onshore / offshore changes
Pricing Licensing Models:
- Create an integrated pricing model
- Guide team members to apply pricing techniques
- Interact with relevant stakeholders during deal process
- Compare
contrast and choose suitable commercial models among those practiced in the industry - Optimize key levers of the business model to make the commercial proposal competitive
Account Management Processes and Tools:
- Prepare internal reports
- Manage at least 1 account ($5-10 mil) independently including responsibility for top line and bottom-line targets
manage customer relations - Work independently with account teams in mining account(s)
- Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies
Project Management:
- Plan and manage engagements encompassing large and complex projects as defined within UST
- Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
- Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
- Monitor complex integration / interdependence across work streams within the span of the project
- Implement best practices with measurable business value adds
- Set quality goals and processes
- Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.
Stakeholder Management:
- Acts as escalation point for all issues specific to projects
- Manages escalation from customer by providing frequent updates to both UST and customer leadership on resolution progress
- Plans and supports vendor/partner management activities- vendor/partner assurance
procurement
invoice approvals - Ensures invoicing on time and collection of payments from customers is within agreed payment terms (DSO target)
Team Management:
- Effectively manage the managers
- Resolves team conflicts with a proven ability to implement and communicate difficult decisions
- Maintains positive business relationships among internal stakeholders
- Demonstrates approachability and transparency in working with the team
Estimation and Resource Planning:
- Review
validate and negotiate estimates across service lines - Conduct resource planning (pyramid
people development) at an engagement level - Conduct impact analysis for changes and analyse corresponding impact to overall estimates
resource loading - Review project scope and schedule in project plan
Knowledge Management (KM):
- Ensure that the KM plan / platform exists for all new joiners to the engagement
- Harness project level learnings across the engagement
- Promote continuous knowledge management
- Define and improve Knowledge Management Effectiveness for the engagement
Requirements Management:
- Identify deviations in requirements gathering process with the customer
- Leverage UST capabilities
experience to identify solution accelerators
and value adds to the customer - Assess the quality
content and coverage of the requirements gathered
Solution Structuring:
- Customize UST service offerings for customer needs
- Provide thought leadership based on the pattern to come up with additional service offerings
- Carve out complex solutions / POCs for a customer based on their needs
- Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings
cost benefits - Build strategies
standards and guidelines for existing services
Benefits Management:
- Identify
track and report SMART benefits for a program - Identify impact of the program to various stakeholders
- Identify impact of program environment changes on the benefits
- Measure and report outcomes on a defined frequency
- Devise an action plan if there is a risk of not realizing desired benefits
- Steer the program towards the desired vision and sustained and timely realization of benefits
undefined:
- Steer the program towards the desired vision and sustained and timely realization of benefits
Skill Examples:
- Account level strategy planning
- Identify project risks and define action plans to mitigate
- Define a project plan by breaking it down into individual project tasks
- Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
- Delegate tasks and manage team member contributions appropriately
- Manage external contracted resources to achieve project objectives
- Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities
Knowledge Examples:
- Project methodology including approaches to define project steps and tools to set up action plans
- Technologies to be implemented within the project
- Company business strategy and business processes
- Development and compliance to financial plans and budgets
- IPR principles and regulation
- Structured project management methodologies (e.g. agile techniques DevOps)
Employment Type: Full Time, Permanent
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based on 12 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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