Area Manager - Credit Operations - Housing

This role will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches.
Credit-Operations Manager will ensure 100% process adherence, quality checks in lines with credit policy, and compliance, acting as a bridge between Credit and Operations teams to ensure seamless loan processing.

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Responsibilities:

• End-to-End Credit & Operations Oversight with thorough knowledge of credit policy and process.
• Supervise and manage the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC.
• Ensuring gating rejections in line with credit policy and close monitoring on login quality.
• Ensuring timely initiation of internal reports and checks as mandated by credit policy.
• Oversee the CAM (Credit Appraisal Memo) preparation ensuring completeness and accuracy before submission to credit approvers, ensuring that key ratios are in lines with credit policy.
• Conduct final review of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines.
• Review disbursement dockets and hand them over to the Operations team for final disbursement and payment processing.
• Ensure 100% adherence to policies and SOPs across all credit-operations processes.
• Identify and rectify process gaps to enhance efficiency and accuracy.
• Manage and resolve queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required.
• Ensure compliance with regulatory requirements and internal controls.
• Work on Loan Origination System (LOS) and Finnone for loan processing.
• Familiarity with SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting.
• Support digital initiatives to streamline credit-operations processes and improve efficiency.
• Manage a team of Credit Processing Associates (CPAs) across branches in the assigned region.
• Ensure regular training and upskilling of CPAs to enhance process knowledge and efficiency.
• Conduct periodic performance reviews and ensure team adherence to KPIs.
• Foster collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing.

 

Key Performance Indicators (KPIs):

• First Time Right (FTR) - Ensuring minimal errors in loan files.
• Turnaround Time (TAT) - Ensuring quick and efficient loan processing.
• Compliance Adherence - No deviations from policy and regulatory guidelines.
• Process Efficiency - Identifying and implementing improvements in workflows.
• Driving penetration of E-NACH for improved operational efficiency
• Ensuring acknowledgment of property papers / PDDs from the credit team
• Responsible for timely handover of PF/Balance PF Cheques to operations team and tracking clearance of cheques.
• Hold regular meetings with the business team & conduct regular training for improvement in FTR files
• Work cross-functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes
• Prioritize and manage critical projects for implementation of LOS/LMS and other technology enablement for the operating model of the HFC.
• Ensuring low attrition for the team.

Qualifications : Graduate (Preferred: Finance, Business Administration, Commerce or related field) Masters/Postgraduate
CA / MBA (Finance) or Equivalent