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Target

Compare

4.2

based on 676 Reviews

Video summary

116 Target Jobs

Senior Specialist TCOM

Target Corporation India Pvt Ltd

4.2

based on 676 Reviews

0-1 years

₹ 3 - 5L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Senior Specialist TCOM

Target

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Relationship Management Compliance Workforce Management Guest Service Client Support

+ 1 more

Job Description

As a Senior Specialist in Guest Services, you ll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-channel environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment.

Job duties may change at any time due to business needs.

About you:

Bachelor s Degree from an Accredited University.

6 months to 1 year of previous customer service experience, preferably in Chat/E-mail environment.

Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style

Excellent verbal and written communication skills, including listening and negotiating.

Experience dealing with escalated guest complaints

Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues

High on critical thinking, problem solving and ownership, Strong bias for action

Open to work in 24/7 shifts, preferably working in US time zones

Good to have:

US cultural awareness, Previous experience working for US processes

This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent s supervisor.

Employment Type: Full Time, Permanent

Read full job description

Target Interview Questions & Tips

Prepare for Target Senior Specialist roles with real interview advice

What people at Target are saying

4.6

Rating based on 13 Senior Specialist reviews

Anonymous · Finance & Accounting in Bangalore / Bengaluru

Likes

Everything is great, but appraisals and salary range could be better

Salary - Good

+6 more

Dislikes

Salary should be increased otherwise everything is good

Read 13 Senior Specialist reviews

Senior Specialist salary at Target

reported by 47 employees

Unlock

₹2.8 L/yr - ₹5 L/yr

69% less than the average Senior Specialist Salary in India

View more details

What Target employees are saying about work life

based on 676 employees

84%

88%

74%

97%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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116 Target Jobs

Senior Specialist TCOM

Target Corporation India Pvt Ltd

Job Role Insights

Job Description

Target Interview Questions & Tips

What people at Target are saying

4.6

Rating based on 13 Senior Specialist reviews

Senior Specialist salary at Target

What Target employees are saying about work life

Target Benefits

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