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Target

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4.2

based on 676 Reviews

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116 Target Jobs

Senior Specialist TCOM

Target Corporation India Pvt Ltd

 · 

4.2

 based on 676 Reviews

0-1 years

₹ 3 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Senior Specialist TCOM

Target

posted 8hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Relationship Management Compliance Workforce Management Guest Service Client Support

+ 1 more

Job Description

As a Senior Specialist in Guest Services, you ll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You ll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You ll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You ll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You ll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-channel environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment.
Job duties may change at any time due to business needs.
About you:
Bachelor s Degree from an Accredited University.
6 months to 1 year of previous customer service experience, preferably in Chat/E-mail environment.
Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style
Excellent verbal and written communication skills, including listening and negotiating.
Experience dealing with escalated guest complaints
Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
High on critical thinking, problem solving and ownership, Strong bias for action
Open to work in 24/7 shifts, preferably working in US time zones
Good to have:
US cultural awareness, Previous experience working for US processes
This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbent s supervisor.

Employment Type: Full Time, Permanent

Read full job description

Target Interview Questions & Tips

Prepare for Target Senior Specialist roles with real interview advice

What people at Target are saying

4.6
 Rating based on 13 Senior Specialist reviews

Likes

Everything is great, but appraisals and salary range could be better

  • Salary - Good
    • +6 more
Dislikes

Salary should be increased otherwise everything is good

Read 13 Senior Specialist reviews

Senior Specialist salary at Target

reported by 47 employees
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₹2.8 L/yr - ₹5 L/yr
69% less than the average Senior Specialist Salary in India
View more details

What Target employees are saying about work life

based on 676 employees
84%
88%
74%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Target Benefits

Submitted by Company
Learning assistance program
Health Insurance
Job Training
Employee engagement
Submitted by Employees
Free Food
Cafeteria
Work From Home
Health Insurance
Team Outings
Free Transport +6 more
View more benefits

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Target Bangalore / Bengaluru Office Locations

View all
Bangalore / Bengaluru  (2)
Bengaluru Office
Headquarter
Target Corporation India, Nagavara Bengaluru
Karnataka 560045
Bengaluru Office
Target Corporation India Limited, Embassy Golf Links Business Park, Challaghatta Bengaluru
Karnataka 560071

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