Senior Product Designer

At Talkdesk, Product Designers are responsible for the whole design process - from product discovery to delivery.

As Senior Product Designer, you will be working with a multidisciplinary team, from product managers to engineering, and data scientists, discovering UX findings with customers and end-users, defining, leading, analyzing, and sharing UX research and design studies to better understand our users and help answer the core questions of the business.

• Help and collaborate on UX product vision and strategy definition for our products;
• Make UX discoveries with other designers and product teams remotely with end-users;
• Update our personas based on continuous UX research;
• Co-design with peers and deliver design work that meets user needs, business requirements and technical feasibility;
• Working with leaders of other functions (e.g. PM, Eng, Marketing, Sales) to ensure that teams are collaborating effectively to act the company strategy;
• Sketch and prototype ideas to quickly assess their viability and design the fine-grained details of components, interactions, and transitions;
• Test the prototypes with end-users and refine the designs to improve the user experience;
• Document the design specifications and UX guidelines of the visual artifacts;
• Evangelize the importance of design and UX research as part of Talkdesk s Design System;
• Be a host and active contributor to design discussions, workshops, and agile ceremonies;
• Guide our junior and mid-designers in processes and sharing knowledge.
  
  

What skills do you need

• 8- 10 years of experience in similar positions;
• Comprehensive understanding of applying user-centered design methodologies to tackle complex product problems;
• Deep knowledge of a broad range of UX research methods and passion for sharing this knowledge with others;
• Experience defining, conducting, and analyzing usability sessions with end-users and usability reviews with designers;
• Comfortable with end-to-end processes from discovery to execution, lo-fi hi-fi prototyping skills;
• Clear and objective communication skills adjusting to PMs, developers, designers, and other team members;
• Ability to provide constructive and effective feedback to guide and help team members achieve a positive outcome. Walk the talk;
• Passionate about solving complex design challenges that will improve people s lives.
  
  

What will put you ahead

• Experience with User Research activities in different fields for a contact center business with an agent, supervisor, or admin persona;
• Experience or interest in SaaS or enterprise applications;
• Experience developing an enterprise UX Research capability;
• Ability to co-work independently and from an onsite location based in Bangalore - India, that needs to collaborate with Portugal, China, and the US;
• Experience working in an agile iterative methodology;
• Experience in sharing and learning on Pair design and Design critique sessions.

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