Senior/Lead Software Engineer - Python/Microservices Architecture (6-10 yrs)

About CallHub :

CallHub is a SaaS software suite of voice and text communication tools that help organisations make mass communication more human. Thousands of organisations across +160 countries use CallHub to identify, nurture and build relationships with supporters and customers.

Every day, we hear new stories about how CallHub helps companies make their communication more personal:

"Many systems out there have you spend too much time trying to work prospects vs. using it to connect with people. CallHub is the answer now and always for my marketing!" - Julie Barkley, Business Owner

Business and nonprofit organisations tell us how CallHub makes life easier for their employees and volunteers:

"A lot of our folks are volunteers, a lot of them are retired, they are often anxious with technology and they were able to use CallHub easily. It's empowering for volunteers who don't see themselves as very tech-savvy to be able to pick up a new piece of software and a new program and just use it." - Celine Trojand, Community Organizer

Design is a vital part of CallHub. By radically improving the way organisations use calling and texting, we help build relationships at scale. This requires us to think big and to discover and explore uncharted territory. That's why we're focused on building a diverse, and resilient design team. We appreciate designers who love feedback and collaboration, think deeply about people and processes, and enjoy crafting visually delightful experiences that measurably improve people's lives.

Website : https://callhub.io/

Company Size : Startup / Small Enterprise

Working Days : 5 days/week

Office Location : HSR Layout, Bengaluru

Role & Responsibilities :

- Lead the design, development, and deployment of complex, scalable, reliable, and highly available features for world-class SaaS products and services.

- Guide the engineering team in adopting best practices for software development, code quality, and architecture.

- Make strategic architectural and technical decisions, ensuring the scalability, security, and performance of software applications.

- Proactively identify, prioritize, and address technical debt to improve system performance, maintainability, and long-term scalability, ensuring a solid foundation for future development.

- Collaborate with cross-functional teams (product managers, designers, and stakeholders) to define project scope, requirements, and timelines.

- Mentor and coach team members, providing technical guidance and fostering professional development.

- Oversee code reviews, ensuring adherence to best practices and maintaining high code quality standards.

- Drive continuous improvement in development processes, tools, and technologies to increase team productivity and product quality.

- Stay updated with the latest industry trends and emerging technologies to drive innovation and keep the team at the cutting edge.

- Ensure project timelines and goals are met, managing risks and resolving any technical challenges that arise during development.

- Foster a collaborative and inclusive team culture, promoting open communication and problem-solving.

- Imbibe and maintain a strong customer delight attitude while designing and building products.

Ideal Candidate :

- 6+ years of experience in software engineering, with a proven track record of leading engineering teams and mentoring junior developers.

- Strong expertise in designing and developing scalable backend systems, web services, and REST APIs using Python/Django or similar frameworks.

- Solid understanding of cloud-based architectures and microservices, with experience in deploying and maintaining SaaS applications.

- Solid experience in software engineering principles, including CI / CD pipelines, unit testing, code reviews, and version control (e.g., Git).

- Proficiency in working with databases like PostgreSQL, and experience in optimizing queries and ensuring high availability.

- Deep knowledge of computer science fundamentals, including data structures, algorithms, and software design principles.

- Experience with frontend technologies such as React, JavaScript, HTML, and CSS, and an understanding of how they integrate with backend services.

- Ability to quickly adapt to new technologies and make informed technical decisions in dynamic environments.

- Strong attention to detail, with the ability to empathize with customer needs and translate them into impactful software solutions.

- Excellent written and verbal communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.

- Collaborative team player, willing to support and work closely with cross-functional teams.

- Bachelor's or Master's degree in Engineering or Computer Science from a reputable institution.

What you can look forward to :

- Leadership and Ownership : Lead and oversee the entire software development lifecycle, from system design and development (backend and frontend) to QA and DevOps, with a focus on driving high-impact projects.

- Strategic Impact : Witness the direct impact of your work on our users and the overall success of the company, shaping products and solutions that make a significant difference.

- Innovative Technologies : Stay at the forefront of technology by working with the latest tools and frameworks, as we continuously innovate to deliver reliable and scalable solutions for our customers.

- Collaborative Culture : Engage in a culture of openness and collaboration, where your insights and leadership help drive the company's success and delight our customers.

Perks, Benefits and Work Culture :

The opportunity to work on cutting-edge cloud technologies and contribute to mission-critical infrastructure.

- A role that allows you to take ownership of significant aspects of our infrastructure and automation.

- A collaborative and open culture where your ideas are valued, and you are encouraged to take initiative and aspire to be great in your role.

- A dynamic work environment where your contributions directly impact the success and reliability of our services.You will get to see your work directly impacting in a significant way.

- Exposure to the full lifecycle of software development and deployment, from design to monitoring and optimization.