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Senior Application Consultant
TableCheck
posted 4mon ago
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Key skills for the job
Job Description
Your primary duties include analyzing and diagnosing TableCheck solutions, understanding our client's business needs, and designing and implementing our technology solution.
The role requires a strong blend of technical expertise, problem-solving skills, and effective communication to work closely with clients, understand their unique requirements, and implement solutions that optimize their business processes. You will play a crucial role in ensuring the successful adoption and utilization of software applications, enhancing the overall efficiency and productivity of clients' businesses.
Key responsibilities
The role requires a strong blend of technical expertise, problem-solving skills, and effective communication to work closely with clients, understand their unique requirements, and implement solutions that optimize their business processes. You will play a crucial role in ensuring the successful adoption and utilization of software applications, enhancing the overall efficiency and productivity of clients' businesses.
Key responsibilities
- Develop, implement, and oversee Kick-Off to Go-Live project schedules for clients
- Configure initial settings for clients on TableCheck
- Providing training sessions for clients and their employees to ensure they understand how to use the software effectively.
- Design and deliver product training to clients and enable them to utilize TableChecks features fully & rapidly
- Be an expert on product features and keep abreast of new feature launches and update team members
- Prepare User Guides & Manuals whenever needed
- Establish productive and professional relationships with key personnel in customer accounts with a focus on customer retention & improving customer satisfaction
- Conduct regular feedback sessions with clients
- Provide onsite & remote support to clients to solve issues timely
- Liaise with Global teams to ensure brand consistency
- Perform ad hoc tasks as and when required
What we are looking for
- A must-have experience in restaurant reservation management / OTA / Cloud
- At least three years of proven relevant work experience in hospitality software & the F&B industry
- Sales experience in an F&B software company (India or GCC country experience is a must)
- Superb presentation skills
- Advanced Microsoft Skills (PowerPoint, Excel)
- A high degree of understanding of technology, CRM maintenance & experience (Zoho would be a plus!)
- Excellent English verbal & written communication skills
- Fast learning ability coupled with a passion for sales & technology.
- Solid customer service attitude with excellent negotiation skills.
Employment Type: Full Time, Permanent
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