Add office photos
All Filters
107 Tableau Software Jobs
Senior Manager, Software Engineering (AI/ML)
6-10 years
Hyderabad / Secunderabad, Bangalore / Bengaluru
1 vacancy
Senior Manager, Software Engineering (AI/ML)
Tableau Software
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software Engineering Job Details
About Salesforce
.
AI Cloud Team @Salesforce is looking for talented Senior Manager like you to to lead an exceptional engineering team in transforming the customer service landscape.
Salesforce AI Cloud team brings the revolutionary AI technology to Salesforce CRM business at scale. The platform and application teams ( like Einstein Bots ) under AI Cloud is looking for a Sr Manager to lead an exceptional engineering team to build and enhance the chatbots, ML models and services. You will leverage your experience in the areas of ML/NLP to help develop and refine our AI strategy and products like Einstein Bots, scaling the AI and ML services and ML Ops deployment pipelines while ensuring our stringent data privacy, security, residency, and compliance goals.
Our mission is to deliver rich and compelling conversational experiences through multiple channels, enabling users to resolve issues faster and enhancing brand engagement and satisfaction. Were not just about development; were about end-to-end ownership, directly improving customer experiences through a fast user feedback cycle. Youll be part of an industry-leading enterprise solution that leverages AI to automate customer service requests through friendly conversational interfaces, directly impacting millions of users worldwide.If youre passionate about AI, customer service experience, and making a real impact, the AI Cloud team is the place for you. Join us on this exciting journey of innovation and transformation.
What You ll Do:
Salesforce AI Cloud team brings the revolutionary AI technology to Salesforce CRM business at scale. The platform and application teams ( like Einstein Bots ) under AI Cloud is looking for a Sr Manager to lead an exceptional engineering team to build and enhance the chatbots, ML models and services. You will leverage your experience in the areas of ML/NLP to help develop and refine our AI strategy and products like Einstein Bots, scaling the AI and ML services and ML Ops deployment pipelines while ensuring our stringent data privacy, security, residency, and compliance goals.
Our mission is to deliver rich and compelling conversational experiences through multiple channels, enabling users to resolve issues faster and enhancing brand engagement and satisfaction. Were not just about development; were about end-to-end ownership, directly improving customer experiences through a fast user feedback cycle. Youll be part of an industry-leading enterprise solution that leverages AI to automate customer service requests through friendly conversational interfaces, directly impacting millions of users worldwide.If youre passionate about AI, customer service experience, and making a real impact, the AI Cloud team is the place for you. Join us on this exciting journey of innovation and transformation.
What You ll Do:
- Collaborate with Salesforce AI Cloud leaders to co-create and refine the AI strategy and roadmap.
- Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineer.
- Lead the design, development and maintenance of high-quality and highly available AI/ML models, services and ML Ops deployments, chatbot solutions etc.
- Partner with Product Managers and Technical Program Managers to closely track progress across multiple work-streams while delivering goals for varying stakeholders.
- Prioritize retaining and attracting top talent, continuously invest in the development of high-performing teams, and passionately champion the success of both the team and its individual members.
- Be the service owner and ensure that our services are reliable and consistently available. Collaborate with cross-functional teams to ensure that high availability is a priority in all stages of development and deployment.
- Promote a culture of open communication and support within the team ensuring all voices are heard and the team is fostering a collaborative environment.
- Drive continuous improvement initiatives by identifying inefficiencies and developing solutions to enhance quality, reduce costs, and improve timelines.
- Daily management of stand-ups as the Scrum Master for engineering teams.
- Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp
Required Skills:
- A related technical degree required.
- 12+ years experience building, scaling and maintaining large scale, complex AI products and/or services in the B2B (or B2C) SaaS industry. This experience should include building and sustaining large-scale solutions that operate around the clock, 24/7.
- 5+ years of people management experience, with at least 3+ years in leading teams focused on AI/ML initiatives.
- Knowledge and understanding of SaaS, PaaS, IaaS industry with hands-on experience of public cloud offerings (AWS, GAE, Azure).
- Experience in SaaS incident management, handling customer escalations and proactively working with customer success teams.
- Knowledge of professional software engineering best practices including coding standards, code reviews, source code management, continuous integration, build processes, testing, and operations.
- Experience with agile development methodologies is a must, and ScrumMaster experience is highly preferred.
- Exceptional verbal and written communication skills, along with strong organizational and project management abilities, and the capacity to work effectively in a distributed team setting.
- Passionate about engineering productivity, service ownership and customer success.
- Ability to be nimble, proactive, comfortable working with minimal specifications.
Preferred Skills:
- Strong knowledge of Salesforce product and platform features, capabilities, and best use of it.
- Experience with NLP techniques and tools for text analysis and processing.
- Experience with cutting-edge machine learning techniques such as reinforcement learning, GANs, and advanced neural network architectures.
- Expertise in generative AI technologies, including experience with models such as GPT, DALL-E, and other generative adversarial networks (GANs).
- A track record of publications in top-tier conferences or journals and/or patents in the field of machine learning or data science.
- Knowledge of best practices and regulations around data privacy and security, such as GDPR, HIPAA, or CCPA.
- Ability to work with multilingual data sets and develop models that can handle multiple languages.
Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .
Salesforce welcomes all.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Software Engineering Manager roles with real interview advice
What people at Tableau Software are saying
What Tableau Software employees are saying about work life
based on 3 employees
Flexible timing
Monday to Friday
No travel
Tableau Software Benefits
View more benefits
Compare Tableau Software with
Qlik
Compare
MicroStrategy
Compare
Domo
Compare
Bosch Global Software Technologies
Compare
Amdocs
Compare
Automatic Data Processing (ADP)
Compare
24/7 Customer
Compare
Compare
Thomson Reuters
Compare
Oracle Cerner
Compare
VMware Software
Compare
Adobe
Compare
R Systems International
Compare
OpenText Technologies
Compare
Chetu
Compare
Dassault Systemes
Compare
Onward Technologies Inc
Compare
Salesforce
Compare
Temenos
Compare
Globant
Compare
Senior Manager, Software Engineering (AI/ML)
6-10 Yrs
Hyderabad / Secunderabad, Bangalore / Bengaluru
Manager, Technical Consulting (Salesforce Technical Architect)
6-11 Yrs
Mumbai, Hyderabad / Secunderabad, Pune +3 more
Lead, Account SE - Retail & Consumer Goods Industry
5-8 Yrs
Gurgaon / Gurugram
Share an Interview