Staff / Lead Technical Writer

• 6-18 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content.
• Proven ability to craft content for end users.
• Ability to quickly learn complex technologies.
• High standards of quality and attention to detail.
• Experience with XML-based authoring tools such as Oxygen.
• Experience with source control software such as Perforce or Git.
• Excellent problem solver.
• Excellent communication and interpersonal skills
• Strong advocate for the customer.
• Ability to work collaboratively and manage multiple deliverables within tight deadlines.
• Strong team player with excellent communication skills.
• Bachelors degree in a technical, communications, or writing field, or equivalent experience.
• Knowledge of DITA and structured authoring.
• Experience working in an Agile development environment

Desired Experience/Skills

• Experience with source control software
• Good to have ability to read, understand, and build short code samples in a variety of programming languages
• Experience with CRM applications (Salesforce familiarity a plus)
• Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc)
• Programming knowledge with HTML
• A related technical degree required

• Comprehensive benefits package including we'll-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community