Delivery Manager

Position: Delivery Manager

Location : Pune

Experience : 10-15 yrs

Job Description:

SKILLS

Project Delivery Management:

Lead and manage the end-to-end delivery of projects, ensuring they are completed on time, within scope, and within budget.

Monitor all phases of project

Analyze high level client requirement and ensure preparation of required documents for business processes and execution of same.

Analyze business processes and provide consultation for functional requirement of processes.

Create timelines and detailed project plans for product feature enhancements, implementations, and upgrades

Coordinate with product managers, stakeholders, and development teams to prioritize tasks, track progress, and resolve blockers.

Manage project timelines, resources, and milestones, ensuring effective task management and issue resolution.

Ensure high-quality delivery through proactive risk management and mitigation.

Experience working in marketing related technologies for retailers such as POS, CRM, Customer Data Platform, Email Marketing Automation, Loyalty.

Stakeholder Management:

Manage customer inquiries and all developer issues and provide resolution.

Act as the main point of contact for clients and internal stakeholders, ensuring clear and transparent communication.

Gather client requirements, expectations, and feedback, translating these into actionable plans for the delivery team.

Facilitate regular stakeholder meetings and provide updates on project status, challenges, and successes.

Team Leadership and Collaboration:

Lead, motivate, and support cross-functional teams, ensuring alignment with project goals and timelines.

Provide coaching and mentoring to team members, fostering a collaborative and high-performance culture.

Collaborate with team members across engineering, product, and operations to troubleshoot and resolve issues in the delivery process.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices to enhance delivery efficiency and quality.

Lead retrospective sessions to capture lessons learned and promote continuous process enhancement.

Risk and Issue Management:

Proactively identify and manage project risks, issues, and dependencies, ensuring timely resolutions.

Escalate critical issues as needed, working with senior management to address and resolve.

Budget and Resource Management:

Oversee budget management and resource allocation, ensuring optimal use of available resources.

Monitor project expenditures and make adjustments to meet delivery goals while staying within budget.

Reporting and Documentation:

Provide regular progress reports to leadership and stakeholders, outlining key milestones, risks, and deliverables.

Maintain thorough documentation for each project, including scope, requirements, changes, and outcomes.

Experience

• Minimum 5+ years of experience in project management or delivery management, preferably in software development or IT services.
• Proven track record of successfully delivering projects on time and within budget.
• Experience working with Agile methodologies (Scrum, Kanban) and / or Waterfall approaches.
• Experience in managing client-facing projects.
• Technical knowledge or background in software development, cloud technologies, or IT systems.

Additional skills

General understanding in the areas of application programming, database and system design

Strong project management skills with the ability to lead and deliver complex projects in a fast-paced environment.

Leadership experience, with the ability to motivate and mentor teams.

Familiarity with project management tools (e.g., Jira, Trello, Microsoft Project, Asana) and tracking systems.

Good Microsoft Office applications skills (Word, Excel, Powerpoint and Outlook)

Knowledge of designing process flows (via MS Visio or any other) preferred

Effective Consulting and Solutioning skills

Excellent communication and interpersonal skills, with the ability to manage relationships with both clients and internal stakeholders.

Follow SDLC and Project Management processes in alignment with PMO / ISO requirements

Strong understanding of Agile/DevOps environments.

Excellent verbal & written communication skills (including presentation & interviewing skills)

Active listening skills

Exceptional analytical and problem-solving skills and the ability to manage risks and resolve issues efficiently.

Conflict management skills

Personal Traits

• Manages time effectively
• Professional, respectful, modest and collaborative
• Understands the need to adapt to situations that involve changing tasks and/or locations, and shifting priorities
• Proactive in identifying opportunities for improvement and takes on responsibility.
• Presents solutions to problems when seeking support.
• Adapts own ways of working, working pattern and language to match different professional surroundings
• Ability to manage multiple tasks and prioritize based on business needs
• Delegate tasks and work with engineers on delivery
• Attention to detail and a high degree of intellectual curiosity
• Must be self-managed, responsive, dedicated and have a strong drive for results
• Conducting research, surveys and interviews to gain understanding of the business
• Analyzing statistics
• Assessing the pros and cons of possible strategies
• Compiling and presenting information orally, visually and in writing